Account Support Representative - Corporate Benefits

The Jonus Group; Onalaska (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Comprehensive benefits package

Job summary

The Jonus Group seeks an Account Support Representative within its Corporate Benefits division in Wisconsin. You will be a key contact for employer groups and employees, handling eligibility, enrollment, claims inquiries, and policy administration to deliver a positive client experience.

Responsibilities include RFP preparation, data compilation, carrier coordination, and maintaining detailed reports. You will support enrollment, HIPAA compliance, and ongoing client satisfaction through

Qualifications

• Associate's degree in a related field preferred.
• 2-3 years of benefits administration or insurance agency operations experience or equivalent.
• Strong customer service and communication skills.

Responsibilities

• Prepare and manage RFP documents and quoting data.
• Serve as liaison between clients and carriers; resolve issues and process changes.
• Maintain renewal spreadsheets, benchmarking data, and claims reporting.
• Coordinate with sales to address enrollment participation and client needs.
• Ensure HIPAA compliance and protect confidentiality of employee and employer data.

Skills

Customer service

Communication

Detail oriented

Education

Associate's degree

Job description

Customer Service Representative - Account Support Representative (Corporate Benefits)

Seeking a dedicated and detail-oriented Account Support Representative to join a Corporate Benefits division. In this role, serve as a key point of contact for employer groups and their employees, providing high-quality support for group insurance benefits. You will assist with eligibility, enrollment, claims inquiries, and policy administration, ensuring a seamless and positive client experience. This position is ideal for a professional with strong customer service skills and a background in benefits administration or insurance.

Compensation Package

• Competitive salary based on experience and qualifications.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Opportunities for professional development and career growth.

Responsibilities

Proposal and Quoting Support

• Prepare, track, and manage Request for Proposal (RFP) documents.
• Compile census data and other client materials for quoting; coordinate with carriers to obtain quotes based on specifications.

Client and Carrier Service

• Serve as a liaison between customers and insurance carriers to resolve issues, answer inquiries, process changes, and provide claims assistance.
• Assist with enrollment processes and ensure timely follow-up on pending or existing coverage.

Account Administration and Reporting

• Prepare and monitor key documents and reports, including renewal spreadsheets, benchmarking, claims reporting, and applications.
• Maintain accurate records in the agency management system.

Internal Coordination and Client Experience

• Collaborate with the sales team to address claims issues, enrollment participation, and other account-related matters.
• Support client retention efforts and identify opportunities for value-added products and services.
• Assist with the implementation and onboarding of client resources.

Projects and Compliance

• Manage assigned projects, such as dependent audits and policy audits.
• Ensure confidentiality of employee and employer data in compliance with HIPAA regulations.

Qualifications/Requirements

Education and Experience

• Associate's degree in Human Resources, Business Administration, or a related field preferred.
• 2-3 years of relevant experience in benefits administration or insurance agency operations, or an equivalent combination of education and experience.