Account Support Associate - Jefferson City, MO

CBRE; Jefferson City (MO); On-site; USD 45,000 - 65,000; Full time

Job summary

CBRE Account Support Associate delivers exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This role manages the delivery of contractual services to ensure requirements are fulfilled and collaborates closely with site teams and head office for accurate processing of quotations and purchase orders.

The position emphasizes responsiveness to inquiries, understanding contract scopes, and improving financial and operational efficiency while

Qualifications

• High School Diploma or GED with 3-4 years of job-related experience.
• Comprehensive understanding of processes, procedures, systems, and concepts within own job function.
• Ability to evaluate and communicate unusual and/or complex content clearly.

Responsibilities

• Respond to client inquiries and ensure timely, quality service delivery and follow-up for satisfaction.
• Understand the contract scope and ensure all work is carried out accordingly.
• Be a financial and operational systems champion; suggest cost-saving opportunities.

Skills

MS Office

Communication skills

Organizational skills

Advanced math

Education

High School Diploma or GED

Job description

Global Workplace Solutions (GWS)Local is a hard services-led, tailored facility management solution. Weself-perform hard services while partnering with best-in-class soft serviceproviders to offer custom facility and project management solutions to ourclients. We focus on empowering our team with a high-level of downstreamaccountability, resulting in an agile and efficient service delivery.

In addition to our core facility and project management capabilities, ourplatform offers direct access to our Best-in-Class services, including ESG,Security Consulting, Workplace Strategy, and Workplace Experience.

About The Role

As a CBRE Account SupportAssociate, you will provide exceptional customer service and administrativesupport to a large Business Unit, Facility, or Account. This job is part of theContract Quality Management job function. They are responsible for managing thedelivery of contractual services to ensure requirements are fulfilled.

What You’ll Do

• Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction.
• Understand the scope of the contract and make sure that all work is carried out accordingly.
• Be a financial and operational systems champion. Suggest efforts to put in place cost-saving opportunities to maximize customer and financial savings targets.
• Coordinate and onboard vendors for reactive and planned works and manage sub-contractor paperwork.
• Review processed invoices and ensure accurate cost center coding. Coordinate the billing application, calculating margins, raising invoices, and submitting to clients. Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
• Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account.
• Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs.
• Deliver monthly reporting support on Contract and Business Unit Reviews.
• Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintain QHSE documentation and ensure it is available using company systems.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

What You’ll Need

• High School Diploma or GED with 3-4 years of job-related experience.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Organizational skills with an advanced inquisitive mindset.
• Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why CBRE

When you join CBRE, you become part of the global leader in commercial realestate services and investment that helps businesses and people thrive. We aredynamic problem solvers and forward-thinking professionals who createsignificant impact. Our collaborative culture is built on our shared values —respect, integrity, service and excellence — and we value the diverseperspectives, backgrounds and skillsets of our people. At CBRE, you have theopportunity to chart your own course and realize your potential. We welcome allapplicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience,skills and aspirations. We do not use artificial intelligence (AI) tools tomake hiring decisions, and we ask that candidates disclose any use of AI in theapplication and interview process.

Equal Employment Opportunity

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S. ) and [phone] (Canada).