Account Supervisor, Technology

Edelman; Chicago (IL); On-site; USD 68,000 - 96,000; Full time

Benefits offered by this job

Medical and dental insurance

401(k)

Paid time off

Wellness programming

Job summary

A leading communications firm in Chicago seeks an experienced Account Supervisor to oversee dynamic Technology accounts. The ideal candidate has at least 4 years of experience in a related field, possesses strong organizational and communication skills, and thrives in a collaborative environment. Responsibilities include managing client communications, providing strategic media counsel, and mentoring junior team members. A passion for emerging technologies, particularly AI, is preferred. The compensation ranges from $68,000 to $96,000 annually, commensurate with experience and other factors.

Qualifications

• 4+ years of experience in Communications, PR, Marketing, Journalism or related fields.
• Demonstrated understanding of enterprise technology and AI industry.
• Ability to adapt to new conditions, deadlines and assignments.

Responsibilities

• Serve as the client lead for key workstreams and manage client service.
• Lead internal teams and establish clear project timelines and priorities.
• Provide strategic media counsel on emerging trends and narrative development.
• Research and develop press materials and manage media relationships.
• Mentor junior team members and participate in brainstorming sessions.

Skills

Strong organizational skills

Effective written communication

Verbal communication skills

Ability to manage multiple workstreams

Mentorship skills

Knowledge of emerging technologies

Understanding of media relations

Confidence advising senior leaders

Education

Bachelor’s degree or equivalent work experience

Tools

MS Office

AI tools like ChatGPT

Job description

We are in relentless pursuit of an equitable and inspiring workplace that is respectful of all, reflects and represents the world in which we live, and fosters trust, collaboration and belonging. Consistent with this approach, we hire the best qualified candidates for all positions.

Edelman has a fantastic opportunity for a strategic, collaborative communicator to take the next step in their career and join dynamic Technology accounts as an Account Supervisor.

Account Supervisor

Location: Chicago, IL

Responsibilities

• Serving as the day‑to‑day client lead for key workstreams, managing ongoing communications, ensuring strong client service, and overseeing delivery of high‑quality work.
• Leading internal account teams across projects by establishing clear roles, timelines, priorities, and workflow management.
• Monitoring and flagging client, competitor, and industry coverage, developing media coverage reports, and tracking major media moves.
• Providing strategic counsel on media strategy, narrative development, industry issues, and emerging technology trends such as AI, cloud, cybersecurity, and digital transformation.
• Supporting executive communications programs by developing leadership narratives, messaging platforms, and thought leadership content for senior executives.
• Overseeing the development of briefing materials for executive interviews, including schedules, messaging, and reporter backgrounds.
• Researching, writing, editing, and reviewing press materials such as press releases, pitches, briefing documents, fact sheets, contributed articles, and client correspondence.
• Cultivating and leveraging media relationships while guiding and supporting proactive outreach by the broader team.
• Managing and mentoring junior team members through clear direction, feedback, and professional development.
• Participating in team‑wide and client‑facing brainstorming sessions on announcement planning, media strategy, and message development.
• Maintaining a strong understanding of key client information—including business strategy, industry context, products, and competitive landscape—to inform program recommendations.
• Advising clients on emerging industry trends and proactively recommending narrative pivots or media opportunities.

Fit

• Strong organizational, written, and verbal communication skills.
• Thrives in a fast‑paced, flexible environment and can manage multiple workstreams with a sense of urgency.
• Works effectively both independently and collaboratively and enjoys mentoring team members.
• Earns greater ownership in client leadership and team management.
• Builds and nurtures media relationships and crafts compelling story angles.
• Passion for emerging technologies—especially AI—and how they shape the media landscape.
• Understanding of the evolving media relations ecosystem, including digital, social, newsletters, and research platforms, and knows how to leverage them effectively.
• Enjoys working on global business and collaborating across regions.
• Experience in executive communications and confidence advising senior leaders on messaging, thought leadership, and public positioning.

Basic Qualifications

• 4+ years of experience in Communications, PR, Marketing, Journalism, or related fields, ideally supporting enterprise technology clients.
• Bachelor’s degree or equivalent work experience.
• Demonstrated understanding of the enterprise technology and AI industry and principles of integrated communications marketing.

Preferred Qualifications

• Highly curious about technology, news, and people.
• Team player—collaborative and participatory with a diverse cross‑section of stakeholders and clients.
• Strong interpersonal, organizational, and written and oral communication skills.
• Knowledge of tech industry landscape and top tech journalists, outlets, influencers.
• Ability to use social media platforms for story mining and industry trend spotting.
• Ability to adapt to new conditions, deadlines, and assignments.
• Strong work ethic and follow‑through, and desire to provide high‑quality work to clients and teams.
• Pragmatic attitude with problem‑solving capabilities, and confidence to proactively share ideas.
• Solid knowledge of the MS Office suite.
• Comfortable with using AI tools like ChatGPT to enhance content development, research, and workflow efficiency; comfortable exploring emerging technologies to up‑level work and drive smarter results.
• Strong grasp of the AI and enterprise software landscape, with the ability to translate technical concepts into compelling communications.
• Demonstrated ability to work under tight deadlines while maintaining quality and accuracy.

Compensation

$68,000 – $96,000 a year. Salary based on education, experience, location, performance, and other factors. Pay is part of a total compensation package that may include annual bonuses, paid time off, and region‑specific benefits.

Benefits

Medical and dental insurance, vision, 401(k), life insurance, disability insurance, paid time off, travel assistance, and wellness programming.

Equal Opportunity Employer

DJEH is proud to be an equal‑opportunity employer and believes in diversity, equity, and inclusion. We seek applications from all qualified candidates without regard to race, color, gender, sex, age, religion, physical or mental disability, military and veteran status, or any other basis protected by federal, state, or local law. If you require a reasonable accommodation in any part of the employment process, please let us know.