Account Supervisor (Medical Education)

VML HEALTH; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading healthcare agency is seeking an Account Supervisor for medical education. The role involves managing client accounts, ensuring project progress, and mentoring junior staff. Ideal candidates are collaborative problem solvers with strong communication skills. Competitive benefits and growth opportunities are provided.

Benefits

Health Coverage

401k Match

Paid Time Off

Professional Development

Qualifications

• 3+ years as a senior account manager in medical education programs.
• Experience training junior staff.

Responsibilities

• Ensure team adherence to internal processes.
• Develop relationships with key opinion leaders.
• Monitor account performance and financial health.

Skills

Communication

Problem Solving

Team Player

Education

Senior Account Manager

Job description

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Who We Are

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

About VML Health

VML HEALTH is a global healthcare agency that partners with healthcare clients across a broad definition of health, from high science to wellness and everything in between. It operates within the VML agency, as a core group of health specialists (a 'vertical') with autonomy in management but supported by non-health expertise.

Our purpose is to bridge the gap faced by those with health challenges, bringing them closer to the stories of life—its highs, lows, ambitions, and possibilities—through 'radical empathy'.

VML Health creates connected brands that get to the heart of what matters, bringing people closer to the lives they want to live. Get to the heart. Connect for life.

International Meetings and Science (IMsci), a division of VML Health, works with companies to build healthcare and pharmaceutical brands among medical professionals and consumers, employing a transmedia storytelling approach that covers medical education strategies.

What We're Looking For

The Account Supervisor (AS) serves as the authority and partner to their assigned client accounts for medical education products or services, ensuring projects progress, identifying additional client needs, and selling new projects and services.

What You'll Do

• Ensure team adherence to internal processes (e.g., server filing, status reports, client communication, timesheets, editorial submissions).
• Understand current and future deliverables, set timelines, and manage expectations.
• Establish a presence through flawless execution, proactive engagement, mentorship, and suggestions.
• Share knowledge of medical education projects with junior team members.
• Interact with and coordinate outside vendors.
• Develop relationships with key opinion leaders.
• Engage with clients via clear communication and live meetings.
• Keep management informed of client activity, issues, and opportunities.
• Participate in brand planning and strategy sessions.
• Stay informed on therapeutic markets and industry trends.
• Assist in new business pitches, developing strategic thinking skills.
• Contribute to creative and innovative program development.
• Review materials for quality and provide feedback.
• Mentor junior staff on evaluating creative work.
• Identify new talent and technologies to support creative needs.
• Monitor account performance and financial health.

Who You Are

• Open and collaborative team player.
• Problem solver with attention to quality control.
• Flexible and willing to wear many hats for team success.

What You'll Need

• 3+ years as a senior account manager in medical education programs.
• Strong executional skills and passion for healthcare communication.
• Excellent written and oral communication skills.
• Experience training junior staff.
• Interpersonal and listening skills.
• Sound judgment and effective time management.
• Work ethic and willingness to work overtime, travel, and attend off-hour events.

What We Offer

• Passionate, driven colleagues and a culture of excellence.
• Inclusive community fostering positivity and creative bravery.
• Competitive benefits including health coverage, 401k match, and paid time off.
• Opportunities for growth through feedback, training, and professional development.