Account Supervisor, Health Systems

Petauri; New York (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

Petauri is seeking an Account Supervisor in New York to serve as the primary client liaison and grow the account portfolio. You will oversee projects, manage client communications, and mentor junior staff while aligning with our values of leadership, integrity, and quality.

The role requires deep pharma agency experience, strong proposal and budget development skills, and the ability to drive cross-functional teams to deliver strategic outcomes.

Qualifications

• Bachelor’s degree with concentration in marketing, communications, or related field or equivalent experience.
• 3+ years of pharmaceutical agency experience including the MLR process and direct client contact.
• Experience with client submission systems (e.g., Veeva) for MLR reviews.
• Pharmaceutical drug launch experience preferred.
• Proficient in Word, Excel, PowerPoint, Outlook.
• Experience with digital project management systems.
• Willingness to travel for onsite meetings.

Responsibilities

• Cultivate and maintain positive client relationships.
• Identify growth opportunities and develop proposals and budgets with leadership.
• Lead or support calls with client, MLR, faculty, and content experts.
• Ensure client expectations are met or exceeded and guide the team on project plans, objectives, and deliverables.
• Provide strategic and tactical insights to clients.
• Stay updated on client products, industry trends, and market changes.
• Represent Petauri core values in interactions.
• Assist team to develop new business initiatives and identify organic growth within accounts.
• Manage team communications and project status updates.
• Act as lead contact for assigned client projects.
• Review status reports to clients after each contact.
• Serve as a role model for junior staff.
• Lead internal cross-department meetings about project status.
• Drive daily project activities within timelines and budgets.
• Coordinate strategic and business planning meetings with stakeholders.
• Develop client proposals, budgets, and reconciliations; monitor budgets.

Skills

Client relationship management

Strategic thinking

Cross-functional collaboration

Education

Bachelor’s degree in marketing, communications, or related field

Tools

Veeva

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Brief Description

• Cultivate and maintain positive client relationships
• Identify growth opportunities and develop proposals and budgets with leadership
• Lead and/or support calls with client and MLR, faculty, and/or content experts regarding content and direction
• Ensure client expectations are met or exceeded and provide direction to the support team on all aspects of project management, overall project plan, objectives, achievements, and deliverables
• Provide strategic and tactical insights to clients
• Stay updated on client products, industry trends, and market changes
• Leverage the Petauri core values in all interactions by fostering a culture of leadership, partnership, professionalism, innovation, integrity, accountability and quality

Client Engagement

• Cultivate and maintain positive client relationships
• Identify growth opportunities and develop proposals and budgets with leadership
• Lead and/or support calls with client and MLR, faculty, and/or content experts regarding content and direction
• Ensure client expectations are met or exceeded and provide direction to the support team on all aspects of project management, overall project plan, objectives, achievements, and deliverables
• Provide strategic and tactical insights to clients
• Stay updated on client products, industry trends, and market changes
• Leverage the Petauri core values in all interactions by fostering a culture of leadership, partnership, professionalism, innovation, integrity, accountability and quality

Cross-Functional Collaboration

• Assist team to support the development of new business initiatives, identifying opportunities for organic growth within your assigned account (as requested)
• Manage team communications and project status updates
• Act as the lead contact for assigned client projects
• Review status/contact reports to client after each client contact
• Serve as a role model for junior account staff
• Support client service efforts by handling projects, collaborating with internal teams (project management, creative, etc.) to develop timelines, communicate achievements and identify possible red flags in projects
• Lead internal meetings across departments and other key personnel to discuss project status as required
• Drive the daily activities of a project by overseeing project scope, changes, and roadblocks within timelines and budgets
• Coordinate strategic and business planning meetings with key stakeholders

Financials

• Manage projects by leveraging approved internal project briefs, proposal templates, and budget tools
• Develop client proposals, budgets and reconciliations and monitor budget including direct and labor costs; checking for out of scope items and hours
• Partners with relevant team members to meet financial deliverable dates for estimates, invoices, and budgets

Leadership

• Depending on size of team, potential for management and supervision of colleagues
• Conduct performance reviews, prepare development plan, and set goals for direct reports as applicable Process
• Understand and operate within established client and agency processes

Requirements

• Bachelor’s degree with a concentration in marketing, communications, or related field; or the equivalent combination of education and/or relevant work experience.
• 3+ years of pharmaceutical agency experience including the MLR process, (medical-legal-regulatory) review and direct client contact and experience in writing SOWs and project briefs
• Hands on experience with clients’ on-line submission systems (i.e., Veeva) for medical-legal-regulatory reviews
• Pharmaceutical drug launch experience (preferred)
• Proficient in Microsoft Word, Excel, PowerPoint, Outlook
• Digital project management system experience
• Ability to travel for onsite meetings (as requested)

Summary

The Account Supervisor (AS) is a primary client liaison. The AS will also contribute to the growth and development of the team. Employees may be required to perform other duties as assigned.

About Petauri

Certified as a 2026 Great Place to Work®, Petauri takes pride in having a culture rooted in trust, collaboration, and a strong sense of community. We seek to attract individuals from a wide range of backgrounds, experiences, and perspectives to join us in our mission of improving patient outcomes by accelerating access to life changing healthcare innovations. A global healthcare consulting and solutions organization, Petauri brings together decades of experience across market access, evidence generation, medical communications, commercialization strategy, and policy to help life sciences organizations navigate complex healthcare challenges with clarity, integrity, and impact.

About Petauri Kinect

Petauri Kinect is the only agency in the market 100% focused on health systems. As leaders in the field, the team supports life science manufacturers with unparallel expertise in building markets and optimizing adoption of life science products through strategic health engagement to deliver not just deep insight but transformative understanding.