Account Supervisor, Brand

ZN001 Zeno US; New York (NY); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) plan

Headspace mental health subscription

Wellness programs

Job summary

Zeno Group is seeking an Account Supervisor to lead consumer brand communications, manage day-to-day client relationships, and guide cross-functional teams. The role blends earned media, brand storytelling, and integrated campaigns to turn business priorities into impactful stories.

The ideal candidate brings 5+ years in PR or brand marketing, strong writing and strategic thinking, and a track record of delivering high-quality work and client service in a fast-paced agency environment.

Qualifications

• 5+ years of experience in public relations, communications, brand marketing or related fields within an agency or other fast-paced environment.
• Experience developing and executing communications programs that support business and brand objectives.
• Strong understanding of media relations and integrated communications strategies.
• Experience planning and executing events, campaigns or brand activations.
• Demonstrated ability to think strategically and creatively about client challenges and opportunities.
• Strong writing, editing and presentation skills, with experience developing client-facing materials and recommendations.
• Experience building strong client relationships and supporting communications programs.
• Strong project management and organizational skills, with experience managing multiple priorities and stakeholders.
• Experience managing budgets, timelines and account operations.
• Proven success building relationships with media and industry partners.
• Experience mentoring or supporting junior team members.
• Collaborative mindset with a passion for communications, storytelling and team success.

Responsibilities

• Client Leadership & Program Management: Serve as a trusted day-to-day client contact, managing projects, communications programs and integrated workstreams while ensuring high-quality execution and strong client service.
• Brand Communications & Storytelling: Contribute to the development of communications strategies, messaging and content that help brands engage audiences and achieve business objectives.
• Media Engagement: Develop and execute media relations programs, building relationships that drive awareness, engagement and measurable results.
• Integrated Campaign Execution: Partner with internal teams and external stakeholders to deliver integrated campaigns, events and communications initiatives that align with client goals.
• Business Growth & Industry Engagement: Identify opportunities to introduce clients to new capabilities, contribute to business growth and stay connected to industry trends and professional networks.
• Team Leadership & Collaboration: Support and mentor junior team members while contributing to a collaborative environment where people can learn, grow and do their best work.
• Operational Excellence: Help manage account budgets, timelines, resources and project deliverables while ensuring quality, efficiency and accountability.

Skills

Public relations

Brand marketing

Media relations

Project management

Client management

Writing & editing

Strategic thinking

Team leadership

Job description

Zeno Group is the fiercely independent and global, integrated communications agency, born from PR. We bring together the boldest and brightest talent to help clients across industries and sectors unleash the power of strategic communications. Guided by our "Fearless Pursuit of the Unexpected," we push the boundaries to achieve real business value and societal impact for clients. Winner of the industry’s most coveted awards including the 2024 PRWeek U.S. Outstanding Large Agency of the Year, 2023 PRWeek Purpose Agency of the Year, 2022 PRWeek Global Agency of the Year, 2022 PRovoke Best Large Agency to Work For in North America and a three‑time winner of PRWeek’s Best Places to Work. Zeno has also been previously recognized by the Cannes Lions International Festival of Creativity. Zeno is a DJE Holdings Company.

Job Description:

Account Supervisor, Brand do you enjoy helping brands connect with audiences through compelling stories, meaningful experiences and integrated communications programs? Are you energized by managing client relationships, bringing ideas to life and helping teams deliver impactful work? Zeno is looking for an Account Supervisor to help lead communications for some of the world’s most recognized consumer brands. This role sits at the intersection of earned media, brand storytelling and integrated communications, with the opportunity to shape an always‑on news engine while bringing an earned lens to major campaigns, partnerships and cultural moments. You’ll serve as a key day‑to‑day client lead while also liaising with various internal stakeholders at Zeno (e.g., creative, digital and analytics teams) to turn business and marketing priorities into ideas and stories that break through. We’re looking for someone with strong media instincts who also knows how to lead integrated work, connecting the dots across disciplines and keeping complex programs moving. This role is ideal for someone who likes to be close to the work: spotting the story, shaping the pitch, counseling clients, collaborating with specialists and helping teams turn ambitious ideas into results.

About the Role:

• Client Leadership & Program Management: Serve as a trusted day‑to‑day client contact, managing projects, communications programs and integrated workstreams while ensuring high‑quality execution and strong client service.
• Brand Communications & Storytelling: Contribute to the development of communications strategies, messaging and content that help brands engage audiences and achieve business objectives.
• Media Engagement: Develop and execute media relations programs, building relationships that drive awareness, engagement and measurable results.
• Integrated Campaign Execution: Partner with internal teams and external stakeholders to deliver integrated campaigns, events and communications initiatives that align with client goals.
• Business Growth & Industry Engagement: Identify opportunities to introduce clients to new capabilities, contribute to business growth and stay connected to industry trends and professional networks.
• Team Leadership & Collaboration: Support and mentor junior team members while contributing to a collaborative environment where people can learn, grow and do their best work.
• Operational Excellence: Help manage account budgets, timelines, resources and project deliverables while ensuring quality, efficiency and accountability.

About You:

• 5+ years of experience in public relations, communications, brand marketing or related fields within an agency or other fast‑paced environment.
• Experience developing and executing communications programs that support business and brand objectives.
• Strong understanding of media relations and integrated communications strategies.
• Experience planning and executing events, campaigns or brand activations.
• Demonstrated ability to think strategically and creatively about client challenges and opportunities.
• Strong writing, editing and presentation skills, with experience developing client‑facing materials and recommendations.
• Experience building strong client relationships and supporting communications programs.
• Strong project management and organizational skills, with experience managing multiple priorities and stakeholders.
• Experience managing budgets, timelines and account operations.
• Proven success building relationships with media and industry partners.
• Experience mentoring or supporting junior team members.
• Collaborative mindset with a passion for communications, storytelling and team success.

Preferred Qualifications:

• Experience working with consumer or lifestyle brands.
• Experience contributing to integrated campaigns that span earned, owned, social or experiential channels.
• Experience supporting business development or new business initiatives.

Pay Range:

$75,000 - $95,000 USD/yr. An employee's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue‑based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of DJEH's total compensation package for employees. Other rewards may include annual bonuses, a Paid Time Off policy, and region‑specific benefits.

Level 05 An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue‑based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of DJEH’s total compensation package for employees. Other rewards may include annual bonuses, a Paid Time Off policy, and region‑specific benefits.

About Our Benefits

Healthy, happy employees make Zeno better, so we have programs that support physical, mental and financial wellness. Our culture and benefits are designed to promote flexibility, celebrate diversity and support work/life balance. We offer a variety of medical, dental and vision insurance with prescription plans, as well as short and long‑term disability. Our Be Kind to Your Mind program focuses on mental health, providing a paid subscription to Headspace and access to mental health providers and other services through a best‑in‑class employee assistance program. Employees are encouraged to bring their authentic self to Zeno and participate in our employee resource groups which build communities for sharing and support. And while we love our work, we believe in the restorative power of time off with generous vacation, paid holidays and self‑care time. Employees are supported in their pursuit of financial wellness with a 401(k) plan, pretax flexible spending accounts, tuition assistance, life insurance and free access to a certified financial coach. And our unique ZenoFit program provides a monthly allowance to fund activities in your personal life that bring you joy and keep you healthy. These and other benefits are available to non‑temporary employees in the US.

Zeno Group, Inc. provides equal employment opportunities to applicants and employees. Employment decisions are made on the basis of job‑related criteria without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, age, genetic information, national origin, disability, military, or veteran status, or any other classification protected by applicable law. We invite all applicants to voluntarily self‑identify their race, ethnicity, and gender. Submission of the information on this form is strictly voluntary and refusal to provide it will not subject you to any adverse treatment. Information obtained will be retained in a confidential file and separate from personnel records. This information may only be used in accordance with the provision of applicable federal laws, executive orders, and regulations. If you want more information about any of the sections, please check with a company representative. We are a rapidly‑growing agency that provides opportunities to learn, develop skills and collaborate with colleagues at all levels across our global network. Ask us about Zeno’s Day of Play, Zeno Gives Back (our global day of service), Fearless University, office happy hours and more. We are always looking for diverse talent who can bring great energy to our teams and our business. Zeno is the place where careers are built and lives are lived.

A Fiercely Independent Agency

Zeno is an award‑winning, global integrated communications agency, born from PR, operating across North America, Europe and Asia. Zeno is – and always will be – for everyone. We are committed to fostering a global, diverse workforce where all employees feel valued, included and empowered. What sets Zeno apart is the people who comprise the agency – the unique perspectives, the varied worldviews and the impactful empathy – who are dedicated to driving positive change. To support our diverse workforce, we created safe‑space communities to connect with others who share similar backgrounds, experiences, identities, etc. These resources include: Black Voices, Zin Miedo (Latinx), PRide at Zeno (LGBTQ+), Asian‑cy (Asian and Pacific Islander), Zeno Village (working parents), Freshmen Homeroom (Intern, AAE, AE) and Healthy Minds (mental wellbeing). To reinforce our commitments to DE&I and take action against systemic racism, Zeno launched ‘Act Together’ in 2020. The initiative is reflective of our shared responsibility to undertake the hard work that brings about real, positive outcomes within Zeno and the broader communications industry. The strengthened infrastructure and resources we put in place ensures that DE&I effectively informs everything we do. Act Together remains central to who we are and how we show up with the goal of lasting change. We will not waver in prioritizing this important work.