Account Supervisor, Arts & Attractions

AKA US; New York (NY); Hybrid; USD 85,000 - 95,000; Full time

Benefits offered by this job

Healthcare (medical & dental) paid by/

PTO and leave policies

Hybrid work model

Training & development fund

Student loan assistance

Parental leave

Sabbatical opportunities

Pet-friendly office

Job summary

AKA NYC is seeking an experienced Client Services Account Supervisor for Arts & Attractions. You will lead daily client engagement, guide cross‑disciplinary teams, and shape campaigns across creative, paid media, digital, and partnerships.

Based in NYC or LA, this role requires 4–6 years in account management or related fields, a deep passion for arts and culture, and strong communication skills to drive strategic decisions and client satisfaction in a fast‑paced environment.

Qualifications

• 4–6 years in account management, advertising, marketing, or related field.
• Experience managing client relationships and integrated campaigns.
• Familiar with arts, culture, attractions, or entertainment sectors.

Responsibilities

• Serve as primary day-to-day contact for clients.
• Lead meetings, guide conversations, and steer decisions.
• Translate client ambitions into clear strategies and campaigns.
• Coordinate across disciplines to ensure cohesive audience strategy.
• Explain how paid social, search, programmatic, video, and print work together.
• Collaborate with BI, Ticketing, Media, and Strategy teams to analyze data.
• Own timelines, budgets, scopes, and approvals for accounts.
• Mentor junior team members and provide growth opportunities.

Skills

Account management

Advertising

Marketing

Client relationships

Communication

Job description

Client Services Account Supervisor, Arts & Attractions

AKA NYC is a global, award-winning, full-service advertising agency specializing in theater & live entertainment, arts & culture, attractions & destinations, and sports & leisure. We are content-forward and data-fueled with a proven record of delivering cross-platform campaigns that get results.

We are proud to partner with some of the most iconic names in entertainment, culture, and live experiences. Our client roster includes Broadway’s biggest shows, world-renowned institutions and museums, vibrant attractions, and dynamic sports organizations. From the magic of live theatre to the energy of stadiums and the wonder of cultural landmarks, we craft campaigns that connect audiences with real experiences – providing real stories, real emotions and real connections.

We are looking for an Account Supervisor, Arts & Attractions to help shape campaigns for some of the most exciting cultural institutions, attractions, destinations, and live experiences in the world.

You will lead the day-to-day work across a portfolio of arts and attractions clients, working at the intersection of creativity, media, data, ticketing, and culture. One day, you might be helping a museum introduce a major exhibition. The next, you could be working with an iconic attraction to build demand, drive visitation, or reach an entirely new audience. The work is varied, fast-moving, and highly visible. It requires someone who can see the big picture, manage the details, and build the kind of trusted client relationships that make great work possible.

Location: The person for this role may be based in NYC or LA.

WHAT YOU’LL DO (IN BRIEF)

• Serve as a primary day-to-day contact for your clients, learning their organizations, audiences, goals, and challenges inside and out
• Lead meetings and communications, guide conversations, anticipate what is needed next, and help clients navigate decisions with clarity and confidence
• Help turn client ambitions into clear strategies, strong briefs, and effective campaigns across creative, paid media, digital, social, partnerships, and more
• Connect the dots across disciplines, making sure everyone understands the objective and that the work ladders up to a cohesive audience and business strategy
• Help clients understand how channels including paid social, search, programmatic, video, audio, out-of-home, and print work together to create demand, drive action, and support the full audience journey
• Partner with AKA’s Business Intelligence, Ticketing, Media, and Strategy teams to understand audience behavior, sales trends, and campaign performance
• Own timelines, budgets, scopes, deliverables, feedback, approvals, and internal coordination across your accounts.
• Guide and develop junior team members, offering clear direction, useful feedback, and meaningful opportunities to grow

WHO WE’RE LOOKING FOR

You’ll be a great fit for this role if you:

• Bring 4 - 6 years of professional experience in account management, advertising, marketing, or a related field
• Have experience independently managing client relationships and integrated campaigns
• Are genuinely excited by arts, culture, attractions, destinations, tourism, entertainment, and other experience-based industries
• Understand digital and traditional media and how different channels work together as part of a larger campaign
• Can connect the dots between creative ideas, audience insights, media strategy, and client business objectives
• Are a confident, thoughtful communicator who can lead a room, write clearly, and build strong relationships with clients and colleagues
• Are highly organized and detail-oriented while still keeping sight of the bigger strategic pictureCan confidently manage multiple fast-moving priorities, adapting and staying composed when plans change
• Are comfortable identifying challenges, recommending solutions, and knowing when to bring in senior leadership
• Have experience guiding, mentoring, or supervising junior team members
• Bring a curious, collaborative, proactive approach and are energized by producing great work
• Experience working with ticketed attractions, cultural institutions, destinations, tourism organizations, or other attendance-driven businesses is especially valuable

WHAT WE OFFER

The salary range for this position in New York, NY is $85,000 to $95,000 per year.

The base pay offered will take into account internal equity and may vary depending on the candidate’s geographic region, job-related knowledge, skills, and years of experience. A discretionary bonus may be provided as part of the total compensation package. AKA also offers a comprehensive benefits package designed to support your well-being, growth, and balance, including:

• Comprehensive healthcare & dental: 100% employer-paid for employees
• Generous PTO policy plus ½-day Summer Fridays to make the most of sunny days
• Hybrid work model – a balance of in-office collaboration (minimum three days per week) and flexibility
• Continuous growth & learning: Annual Training & Development fund to sharpen your skills
• Financial wellness perks: Student loan repayment or tuition assistance based on tenure
• Paid parental leave: Up to 12 weeks to support growing families
• Sabbatical opportunities: Recharge and return inspired with paid time off for long-term employees
• A pet-friendly office: because great ideas come with great company

A Note on Diversity and Inclusion

At AKA we believe our team is at its best when we reflect the diversity of our community. We strive to hire and cultivate the best talent so when recruiting we work to actively reach and engage a wide community of people. We’re passionate about creating an inclusive workplace that promotes and values diversity. We believe a diverse team makes us smarter, more creative and helps us better understand the needs of the audiences we target with our campaigns.

AKA is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law.