Account Director

SupportFinity™; New York (NY); On-site; USD 130,000 - 175,000; Full time

Job summary

SupportFinity™ is seeking an experienced Account Director to join our Accounts team in New York. You will manage teams to execute brand experiences that drive client objectives while overseeing deliverables.

The ideal candidate will have over 9 years of experience, including people management, and a track record in developing client relationships. You will set strategies for accounts and ensure their health, contributing to the growth and culture of the agency.

Qualifications

• 9+ years of relevant experience with at least 4 years of people management.
• Proven ability to lead complex experiential programs.
• Deep understanding of organizational dynamics and process improvement.

Responsibilities

• Set overall vision and strategy for key clients.
• Act as senior client partner managing expectations.
• Drive organic growth and new business opportunities.

Skills

Leadership

Client partnership skills

Communication skills

Strategic thinking

Education

Bachelor’s degree or equivalent

Tools

Google Workspace

MacOS

Job description

Founded in 2003, MKG is a women‑led creative agency specializing in brand experience. We partner with brands such as Google, Target, Netflix, Meta, HBO, Delta Air Lines, Béis and Spotify to create engaging brand experiences.

We have offices in NYC and LA. Candidates must be within commuting distance of either office and be available for in‑person collaboration on Tuesdays, Wednesdays, and Thursdays.

Working at MKG

We aim to create incredible experiences for everyone – that includes consumers, our clients, and our teammates. We care deeply about the journey as much as the final product. While you’ll be working hard to check all the details twice to make sure the work is flawless, you’ll work shoulder to shoulder with some of the brightest, most compassionate and collaborative people in the industry.

Overview of the Role

MKG is looking for a talented and versatile Account Director to join our Accounts team. This person will lead teams in conceptualizing and executing top‑notch brand experiences that further our client’s business objectives and showcase the full creative and strategic potential of the agency. They will have ultimate responsibility for all deliverables to our client and will be expected to institute systems and processes to improve output.

What You Will Do in This Role

Own the account. Leave your mark on the work and the team.

• Set overall vision and strategy for key clients, shaping overall business direction and long‑term growth opportunities
• Act as senior client partner, ensuring stakeholder and expectation management, balancing client/agency priorities and conflict resolution
• Own account health: scopes, profitability, forecasting, resourcing, and performance metrics
• Drive organic growth and new business opportunities
• Bring a strategic lens to the clients and opportunities, translating the brief into tangible goals
• Build strong cross‑functional relationships across Creative, Design, Production and Finance to navigate complex situations and ensure clarity, alignment and operational efficiency
• Drive momentum both internally and externally, proactively seeking conversations and agreements
• Establish and enforce best practices and processes across accounts, optimizing where needed
• Manage and grow junior teams, partnering with MD on overall department development
• Contribute to agency culture, talent development, hiring efforts, and internal training initiatives
• Represent the agency externally in senior client, industry, and leadership settings

Requirements / What You Will Bring to This Role

• Bachelor’s degree or equivalent and 9+ years of relevant experience, with at least 4 years of people management experience
• A proven ability to lead complex experiential programs end‑to‑end, from strategy through flawless execution
• Deep client partnership skills, with confidence advising senior stakeholders and shaping long‑term brand vision
• Experience in scope management, forecasting, and growing accounts sustainably
• A track record of managing account teams while setting a high bar for excellence
• Calm, decisive leadership in high‑pressure moments, balancing creativity, logistics, and client trust
• Excellent communication and presentation skills
• Deep understanding of organizational dynamics, change management, and process improvement principles
• Proficiency in Google Workspace and MacOS, comfort working across shared tools and platforms like Slack, WebEx, and Zoom
• Flexibility for occasional travel and to work non‑traditional hours, including evenings and weekends, as business needs arise

Salary Description

$130,000 - $175,000 annually (base salary), commensurate with experience.