Account Supervisor

Spectrum Science; United States; Hybrid; USD 85,000 - 115,000; Full time

Job summary

Spectrum Science is seeking a motivated Account Supervisor to join their Client Services team. This role involves managing client accounts, developing communication plans, and mentoring junior team members. The ideal candidate will have experience in healthcare communications and strong organizational skills, contributing to the company's mission of connecting humankind to its best health.

Benefits

Flexible time off

13 weeks paid Parental Leave

Tuition reimbursement programs

401k with company match

Medical concierge service

Monthly cell phone reimbursement

Qualifications

• Experience in healthcare/pharmaceutical product communications and account management.
• Prior experience with large scale campaigns.
• Ability to work both independently and as part of a team.

Responsibilities

• Support the team in managing client accounts and ensuring client satisfaction.
• Assist in the development and execution of communication plans for product launches.
• Mentor and coach junior team members.

Skills

Organizational skills

Attention to detail

Communication skills

Interpersonal skills

Active listening

Tools

VEEVA

Job description

This range is provided by Spectrum Science. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$85,000.00/yr - $115,000.00/yr

Connecting humankind to its best healthlife is not just our mission at Spectrum; it’s what drives us to “Be Thinkful.” A term we use to encourage innovation, spark creative solutions to our client’s greatest challenges and your invitation to passionately share your unique perspective and ideas. As the only full-service, fully-integrated, science-focused firm that unites global marketing, communications, and media under a single P&L, we specialize in going beyond the science quo to deliver best-in-class work for our clients.

We are looking for a motivated and detail-oriented Account Supervisor to join our Client Services team. The ideal candidate will have experience in product communications and account management, with a strong ability to collaborate with team members and drive projects to completion.

Job Responsibilities

• Support the team in managing client accounts and ensuring client satisfaction.
• Assist in the development and execution of communication plans for product launches and campaigns.
• Monitor project performance and support team in providing insights for optimization.
• Keeps a pulse on industry, client, therapeutic area and competitor news to allow us to be strategic thought partners to senior leaders on the team and our clients.
• Utilize VEEVA for managing client data and project workflows.
• Take ownership of smaller projects and ensure their timely and successful delivery.
• Develop materials, including fact sheets and backgrounders, messaging documents, press releases, and communications plans.
• Build and maintain strong relationships with clients, understanding their needs and providing support.
• Collaborate with internal teams to ensure seamless execution of client projects.
• Mentor and coach junior team members, providing guidance and support to foster their career development and growth within Spectrum.

Desired Skills and Qualifications

• Experience in healthcare/pharmaceutical product communications and account management.
• Prior experience with large scale campaigns.
• Familiarity with monitoring tools and VEEVA.
• Strong active listening ability, organizational skills and attention to detail.
• Ability to determine priorities and manage multiple tasks and projects simultaneously.
• Regularly communicate status updates and determine when deliverables are ready for team review.
• Excellent communication and interpersonal skills.
• Ability to work both independently and as part of a team.

The anticipated salary range for this position will be $85,000-$115,000. Salary is based on job-related factors such as: years of relevant experience, qualifications and/or certifications. Spectrum reserves the right to modify this pay range at any given time.

We want to ensure our employees are living their best (health and professional) life and offer a variety of benefits and perks which support our flexible work environment.

• All positions are remote friendly. At Spectrum, you choose where you work. We are a hybrid work environment with options to work in one of our three offices (D.C., New York, and Chicago), remotely from anywhere in the United States, or a combination.
• No matter where you work, you’ll benefit from the monthly cell phone reimbursement.
• Flexible time off. Take the time you need in addition to company holidays, voting time, jury duty and bereavement. We also offer a Sabbatical Program after 7 years of service.
• 13 weeks paid Parental Leave, inclusive of adoption and foster care placement.
• Continuous learning and development through Greatest Potential Self (proprietary talent program), tuition reimbursement programs, and in-house 1:1 coaching with access to talent and productivity-based assessments.
• Bring your friends to work at Spectrum and earn a generous referral bonus.
• Medical concierge service to assist with scheduling appointments, finding care, estimating and resolving claim issues, etc.
• Thorough onboarding including accessible conversations with leadership.
• 401k with company match and 1:1 Financial Coaching and Education.
• Wellness benefits including medical, dental, vision, as well as science-backed meditation and mindfulness tools through Headspace.

Spectrum is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Spectrum is committed to providing access, equal opportunity, and reasonable accommodations for individuals with disabilities in employment, its services, programs, and activities. To request a reasonable accommodation to participate in the job application or interview process, contact [e-mail]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Public Relations

• Industries

  Public Relations and Communications Services and Marketing Services

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid paternity leave

Paid maternity leave

Disability insurance

Tuition assistance

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