Account Supervisor

LSG Lufthansa Service Holding AG; Phoenix (AZ); On-site; USD 68,000 - 85,000; Full time

Benefits offered by this job

Life insurance

AD&D

401(k) with company match

Paid vacation

Sick time

Holidays

Tuition reimbursement

Free meals

On-site parking

Career growth

Job summary

SkyChefs, a trusted partner to airlines and retailers across the United States, seeks an Account Supervisor in Santa Ana to bridge airline partners and internal operations. You will manage day‑to‑day account activities, ensure contract compliance, and drive operational excellence in on‑site catering services.

The role requires strong relationship building, budgeting skills, and the ability to lead cross‑functional improvements that boost customer satisfaction.

Qualifications

• Bachelor's degree in Business, Hospitality, Aviation, or related field.
• 3-5 years of customer-facing or operations experience.
• Experience in aviation, airline catering, food service, hospitality, transportation, or supply chain operations is a plus.
• Strong ability to build relationships and communicate across all levels of an organization.
• Excellent organizational skills with attention to detail and ability to manage multiple priorities.

Responsibilities

• Serve as primary contact for airline partners, aligning expectations and resolving challenges.
• Oversee day-to-day account management and ensure contract compliance and service delivery.
• Monitor budgets and performance metrics, collaborating with cross-functional teams to achieve objectives.
• Drive on-time flight departures by coordinating catering operations and scheduling requirements.
• Lead process improvements and initiatives to enhance operational performance and customer satisfaction.
• Ensure compliance with FDA, HACCP, safety, and quality standards in collaboration with Quality and Operations teams.

Skills

Relationship building

Communication

Budget/Cost management

Analytical skills

Problem-solving

MS Office

Education

Bachelor's degree in Business, Hospitality, Aviation, Supply Chain, or related field

3-5 years of experience in customer-facing/operations/logistics

Tools

Microsoft Office

Job description

Job Title:Account Supervisor
Job Location:Santa Ana-USA-92626
Work Location Type:On-Site
Salary Range:$68,338.70 - 85,423.59

About us

Since 1942, SkyChefs has taken culinary excellence to new heights. As a trusted partner to the nation’s leading airlines and retailers, we proudly deliver millions of meals and exceptional service experiences every year across 43 sites throughout the United States. Built on a legacy of operational excellence, culinary expertise, and continuous innovation, we are committed to setting the industry standard in aviation culinary, airline services, last-mile logistics, and retail commerce. From the kitchen to the runway, our teams work together to deliver quality, reliability, and service at every altitude. Our people are the heart of everything we do. At SkyChefs, a career is more than a job – it’s an opportunity to grow, lead, and make an impact in a fast-paced, team-driven environment. Join America’s first, foremost, and finest and take your career to new heights.

What You’ll Do (Your Impact)

As an Account Supervisor, you will serve as the strategic link between our airline partners and internal operations teams, ensuring exceptional service delivery, seamless execution, and strong client relationships. In this highly visible role, you will act as the primary point of contact for key airline customers, aligning expectations, resolving challenges, and driving operational excellence across every touchpoint.

AtSkyChefs, you will oversee day-to-day account management activities while partnering closely with operational teams to deliver customized, world-class in-flight catering solutions. You will play a pivotal role in ensuring contract compliance, enhancing customer satisfaction, and identifying opportunities to improve service performance and operational efficiency.

Success in this role requires a proactive leader who can effectively manage budgets, monitor performance metrics, and collaborate across functions to achieve business objectives. If you thrive in a fast-paced environment and are passionate about building strong client partnerships while delivering exceptional results, this is an opportunity to make a meaningful impact with an industry leader.

Why You’ll Love Working Here

• Employer‑paid life insurance and AD&D benefits
• 401(k) with company match
• Paid vacation, sick time, and holidays
• Tuition reimbursement to support your growth
• Free meals and on‑site parking
• Long‑term career growth within a global organization

How You'll Make a Difference

Serve as the primary point of contact for assigned airline partners, building strong customer relationships and acting as the liaison between airline representatives, the Customer Service Center (CSC), and Key Account Managers.

Ensure accurate account billing, provisioning, and service delivery, maintaining alignment with customer agreements and operational requirements.

Oversee inventory management and maintain established par levels for customer‑specific products, equipment, and supplies to support uninterrupted operations.

Monitor and validate equipment inventories, ensuring timely and accurate counts while maintaining accountability and operational readiness.

Drive on-time flight departures by coordinating catering operations and ensuring adherence to airline service standards and scheduling requirements.

Partner with cross-functional teams to successfully implement airline menu, service, and flight cycle changes while minimizing operational disruption.

Champion compliance with customer specifications, regulatory requirements, and company policies, including FDA, HACCP, safety, and quality standards, in collaboration with Quality and Operations teams.

Maintain and update customer specifications, proactively communicating changes and ensuring operational teams are aligned with evolving requirements.

Monitor customer performance metrics and measurement systems, ensuring operational execution consistently meets or exceeds service expectations.

Coordinate customer audits, evaluations, and business reviews, distributing feedback to department leaders and driving timely response plans and continuous improvement initiatives.

Promote a culture of safety and operational excellence by ensuring adherence to airline‑specific safety requirements and company standards.

Manage and analyze flight attendant feedback, service comments, and delay trends to identify improvement opportunities and enhance the overall customer experience.

Support culinary presentations, menu showcases, and customer‑facing events in partnership with the Executive Chef and operational leadership teams.

Track and report quality performance metrics, leveraging data‑driven insights to improve service consistency and customer satisfaction.

Ensure customer‑owned inventory and specialized products are properly managed, maintained, and available to support service commitments.

Lead and contribute to special customer projects, process improvement initiatives, and strategic programs designed to enhance operational performance and strengthen client partnerships.

What We’re Looking For in a Candidate

• Bachelor's degree in Business, Hospitality, Aviation, Supply Chain, or a related field, or an equivalent combination of education and relevant experience.
• 3-5 years of experience in a customer‑facing, operations, service, account management, or logistics environment.
• Experience in aviation, airline catering, food service, hospitality, transportation, or supply chain operations is strongly preferred.
• Demonstrated ability to build trusted relationships, communicate effectively across all levels of an organization, and influence positive outcomes.
• Strong organizational skills with exceptional attention to detail, follow-through, and the ability to manage multiple priorities simultaneously.
• Proven experience managing operational costs, including labor, inventory, or product‑related expenses, while maintaining service excellence.
• Ability to perform effectively in a dynamic, fast-paced, and time-sensitive environment where adaptability and problem‑solving are essential.
• Proficiency in Microsoft Office Suite and other business management systems, with the ability to analyze data and communicate insights effectively.
• Valid driver's license with the ability to travel within operational areas as required.
• Experience working in unionized, highly regulated, or compliance‑driven environments is a plus.

SkyChefs is an EEO and Affimative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.

SkyChefs is an EEO and Affimative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.