Account Supervisor

Biolumina; New York (NY); On-site; USD 90,000 - 116,500; Full time

Job summary

Biolumina in New York, NY seeks an Account Supervisor to oversee tactical development and implementation of brand work, moving toward strategic brand management. You will mentor junior team members, maintain regular client contact, and ensure that agency work is strategically sound and client-focused.

The role requires strong leadership, ability to see the big picture, manage budgets and timelines, and foster productive client relationships in a fast-paced agency environment.

Qualifications

• College degree in marketing, advertising, communications or science/medicine.
• 4 years agency experience (HCP agency marketing preferred).
• Excellent written and oral communication skills.
• Ability to write basic documents and present to senior client contacts.
• Understanding of business principles and marketing/advertising knowledge.
• Experience in training and mentoring staff.

Responsibilities

• Oversee tactical development and implementation of brand strategy.
• Provide proactive strategic recommendations and manage client relations.
• Demonstrate mastery of brand data and competitive studies.
• Mentor junior team members and supervise staff performance.
• Lead tactical plan development, budget, and timing oversight.
• Maintain regular client contact and communicate progress to senior management.
• Ensure agency work is strategically sound and client-focused.

Skills

Written & oral communication

Senior client contact

Staff training

Marketing & advertising knowledge

Business principals

Agency environment

Project management

Education

College degree in marketing/advertising/communications or science/medicine

Job description

Agency

Biolumina

Job Function

Account Management and Growth

Job Subfunction

Account Management

Job Description

Title: Account Supervisor

Company/Location: Biolumina / New York, NY

Department/Discipline: Account Services

Description

The Account Supervisor oversees tactical development and implementation of brand, contributing to strategic direction. Moves beyond daily project management into strategic brand management. Supervises, motivates, and mentors junior team members.

Primary Job Responsibilities

• Understand the creative process and provide ideas for improving existing executions
• Ability to see the big picture, identify key issues, and provide proactive tactical and strategic recommendations
• Demonstrate mastery of brand category and competitive data, including key studies
• Seek non-traditional solutions to marketing/marketplace problems
• Internalize marketplace events, market research, etc., and develop and communicate strategic/tactical recommendations for the brand
• Oversee/manage the tactical plan development process, while contributing to tactical plan design
• Communicate key client issues/initiatives to team
• Oversee creation of competitive review
• Generate key issues/objectives/strategies
• Supervise development of tactics/budget/timing
• Manage internal approval process
• Keep senior management briefed on account activities
• Foster a positive and productive team atmosphere and establish credibility both internally and externally
• Facilitate and maximize client relationships
• Maintain regular client contact at all levels and become integral part of client team, ensuring that the client is updated and briefed on all relevant account activity
• Ensure agency work represents the best we have to offer – strategically sound, arresting creative, error‑free
• Ensure client is perceived positively within agency
• Understand the client’s perspective and challenges, and communicate these to the entire agency team
• Demonstrate a thorough understanding of the client’s business and actively seek opportunities for further account development
• Foster client understanding of the agency’s needs and perspective
• Establish credibility with clients at all levels

Additional Responsibilities

• Communicate effectively and professionally both internally and externally
• Demonstrate good problem‑solving and interpersonal skills
• Demonstrate ability to set priorities while handling multiple projects and to delegate work appropriately
• Remain calm despite high pressure situations
• Project a professional, positive attitude toward peers and clients within the department and the agency
• Embody service‑oriented attitude and uphold quality standards in servicing the client
• Maintain accurate timesheets
• Foster a positive team atmosphere demonstrating respect for peers and supervisors
• Assist other members of department/team as needed when workload allows
• Foster senior level partnerships with creative/account colleague
• Understand when it’s appropriate to make decisions independently and when to elevate issues/decisions to manager
• Uphold the Company Values in all decisions and interactions

Management Responsibilities

• Assign work to assure project deadlines are met
• Monitor overall workload to effect efficiency and assure that waiting or downtime is minimized
• Keep supervisor or department head apprised of any workload challenges/concerns on assigned team accounts that may necessitate hiring freelancers
• Monitor, review and approve direct report’s timesheets in terms of hours worked on specific jobs
• Provide constructive and direct ongoing feedback to direct reports
• Evaluate performance of direct reports and complete and deliver performance reviews
• Help supervisor manage and resolve staff issues including performance, personal presentation and internal interactions; anticipate/address performance issues quickly and directly
• Recommend adjustments/additions to the roles and procedures of the department to achieve continuous improvement and efficiency across all accounts and/or specific accounts
• Help interview, train and orient new team members to the agency, department, and account(s) at the direction of department head
• Provide ongoing guidance to all team members and be available to them as a resource for agency/department policies, procedures, etc.

Qualifications

• College degree, preferably in marketing, advertising, communications or science/medicine
• 4 years of Agency or comparable experience (HCP Agency marketing experience preferred)
• Excellent written and oral communication skills including ability to write basic documents (Creative Briefs)
• Maturity to handle senior‑level client contact
• Understanding of business principals
• Thorough knowledge of, and depth of experience with, marketing/advertising
• Ability to manage and train staff, including prioritization of creative hours

Biolumina’s Values

• Open Mind – always ask why, keep asking questions, be respectful of others’ ideas, be flexible and adaptive to new ways of doing things
• Brave Heart – speak your mind, courageously step forward, be brave enough to defend and change opinions
• Ready Hands – be proactive, push things forward, reach out to offer help and ask for help, show gratitude

Salary: $90,000 - $116,500

Employment Policy

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in‑office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies and Omnicom’s corporate group already require five days of in‑office attendance.

Omnicom is committed to hiring and developing exceptional talent. We value diversity and inclusive teams, and we are focused on developing inclusive teams that can bring the best solutions to everything we do. We look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice

Equal Opportunity Employer

It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.