Account Supervisor

McCANN New York; New York (NY); Hybrid; USD 90,000 - 110,000; Full time

Job summary

McCann New York is seeking an Account Supervisor to elevate our business leadership and partner with clients on culture-defining creative work. You’ll manage day-to-day client relationships, guide cross-functional teams, and drive campaigns across experiential, social, digital, and traditional channels from New York.

You will mentor junior staff, collaborate with strategy to craft decks, and translate client feedback into direction that aligns with brand goals, ensuring projects run smoothly

Qualifications

• 5+ years of agency experience in advertising or related disciplines.
• Bachelor’s degree in a relevant area.
• Strong written and verbal communication skills.
• Ability to manage client relationships and lead cross-functional teams.
• Experience coordinating digital solutions across projects.

Responsibilities

• Provide strategic recommendations and strong creative judgement to impact the client’s business.
• Lead day-to-day client relationships and identify new opportunities.
• Develop relationships across client organization and regions.
• Manage projects across departments and ensure smooth operations.
• Execute integrated campaigns across channels and manage external partners.
• Train, mentor, and coach junior team members.
• Partner with strategy to write decks and guide the brand.

Skills

Agency experience

Client relations

Communication

Strategic thinking

Team leadership

Education

Bachelor's degree

Job description

As an Account Supervisor at McCann New York, you will elevate your skills in Business Leadership as a true partner to our Client, applying business knowledge and audience insights to help the team develop culture-defining creative work that impacts business. You will support a brand that is likely a leader in their category and be responsible for the day-to-day relationship, supporting creative solutions that exceed the Client’s marketing and advertising needs. You will likely manage a small team, coaching them and developing their skills to deliver for McCann and for the Client.

You’ll also lead projects cross-functionally, crafting and producing work that’s fully integrated across experiential, social, digital, and traditional media channels. You should be inquisitive about and excited by the links between brand behavior, culture, business results, and emerging communications and technology trends and able to apply your insights to the work.

What You Do:

• Provide strategic recommendations, use your strong creative judgement to impact the work, ensuring we’re bringing great work to life that will impact the Client’s business.
• Lead our Clients. As a day-to-day contact for junior to mid-level Clients, you’ll develop strong relationships with a focus identifying new opportunities and supporting the work.
• Develop relationships across the Client organization with various disciplines, business areas and regions.
• Be a resource on the business that actively supports the team and ensures the day-to-day business runs smoothly.
• Manage, direct and set the course for projects across departments, direct and implement changes and address challenges as they arise.
• Execute integrated campaigns, applying your knowledge of production and process to keep projects running smoothly. Leverage that knowledge to lead our partnership with Clients throughout.
• Collaborate with external agency IAT partners/vendors and manage those relationships.
• Train, mentor and coach junior team members, serving as an advocate for them and developing their skills and furthering their contributions to the team.
• Partner with strategy to write decks and be able to flex your own strategic muscles to guide the brand, thinking about the projects that are active today and setting your sights on future opportunities.

What We Expect From You/Common Expectations Associated with Role:

• Experience coordinating or leading digital solutions across projects—such as web development, overall UX, CRM platforms, martech strategy or implementations, or analytics.
• You’re leading meetings and projects and the team knows that projects will run smoothly when you’re on point.
• You’ve internalized Agency process, have good intuition and consistently set/reset Client expectations.
• You’re a step ahead of your manager, anticipating their needs and driving next steps proactively. And you know when to escalate issues and proactively seek guidance.
• Clients and members of cross-functional departments look to you for knowledge about the business, projects and next steps.
• You understand just as much about the business as your Client counterparts and regularly bring them insights or perspective they didn’t anticipate.
• Your contributions to internal and Client meetings are strategic, collaborative and valued; they make an impact on the work.
• You can write presentations with a strong narrative, review your team’s work and provide direction and coaching.
• You think before you react. You internalize Client feedback and can translate it into direction that’s consistent with the strategy and keeps the team motivated.
• You listen to understand.

What You Bring:

• Passion for the industry, category and creative work.
• Experience in production across a variety of media channels.
• Strong client relationship skills and a collaborative spirit.
• Communications excellence, both verbal and written; you’re also a good listener.
• Ability to be resourceful, proactive and willing to do what it takes to get the job done.
• Critical thinking and the ability to onboard and comprehend information in context and appropriately apply it to move things forward.
• Strategic acumen, critical thinking and problem-solving.
• Bachelor’s degree in a relevant area or equivalent.
• 5+ years of agency experience in advertising or related disciplines.

At McCann New York, each team member plays a significant role in our success. We recognize that our team members' contributions may extend beyond this job description. The job description is designed to outline primary responsibilities, qualifications, and role scope. It does not restrict team members or the organization to only those specified duties.

Location:

McCann New York team members must reside in or be willing to relocate to the New York Tristate area unless otherwise agreed upon by their manager and McCann New York’s Human Resources team. McCann New York is a hybrid workplace with three days in-office per week.

Salary Range:

The salary range for this position is $90,000 - $110,000. Salary ranges depend on, among other factors, actual ranges for current/former employees in the subject position; the associated discipline market considerations; budgetary considerations; tenure and standing with the company

(applicable to current employees); as well as the employee’s/applicant’s background, pertinent experience, and qualifications.

How We Uphold McCann Values:

• Bravery: We embrace innovation and take thoughtful risks to drive bold ideas forward.

  We approach challenges with courage, resilience, and an openness to new ideas. We encourage respectfully pushing boundaries, thinking outside the box, and proposing bold, innovative solutions, even if they come with some risk. Being brave also means standing up for what we believe in, respectfully challenging the status quo when necessary, and speaking up for others.

• Integrity: We are honest, transparent, and hold ourselves accountable in all that we do.

  We consistently follow through on commitments, speak up when something feels off, and communicate openly, even when it’s challenging. We take responsibility for our actions and decisions, are willing to admit mistakes, and are always aiming to do the right thing. By exemplifying integrity, we build trust within our teams and with our Clients, laying a foundation of reliability and respect across all our interactions.

• Generosity: We create a collaborative, inclusive environment by supporting, celebrating, and uplifting each other with kindness, compassion, and empathy.

  We go above and beyond for others, showing kindness and giving time and resources to help our colleagues succeed. This includes sharing knowledge, mentoring, and being a resource for others, as well as celebrating others’ accomplishments and contributions. We believe in creating a collaborative and supportive environment where we lift each other up. Generosity also means being inclusive, welcoming diverse perspectives, and showing empathy for others’ experiences and

Commitment to Diversity, Equity, and Inclusion:

The strength of our creative capability and innovative thinking has led to some of the world's most celebrated, effective, game-changing work for top brands. Maximizing that strength means bringing together an extensive mix of socially, culturally, and cognitively diverse talent — and creating conditions where they feel empowered to boldly share the fullest expression of their unique worldview. We fiercely believe in the power of creativity and innovation

to positively influence society and inspire greater equity and inclusion within the communities we serve. So, every day we deliberately and intentionally choose to embody our global philosophy of Conscious Inclusion and, in turn, fuel our mission to help brands earn a meaningful role in people's lives