Account Supervisor

Formedics LLC; New Jersey; Hybrid; USD 70,000 - 90,000; Full time

Job summary

A leading company in healthcare communication is seeking an Account Manager to oversee client satisfaction and campaign delivery. The role involves managing relationships, leading a team, and ensuring successful project execution in a dynamic environment. Candidates should have strong leadership and communication skills, with experience in account management, preferably in healthcare or digital media.

Benefits

Company-sponsored events

401(k) program

Medical benefits including Dental and Vision

Life insurance

Paid time off

Training and development programs

Qualifications

• 4-5 years of experience in account management or marketing strategy.
• Proven success managing multi-million-dollar accounts.

Responsibilities

• Lead an account team supporting campaign implementation.
• Manage client relationships and ensure project timelines are met.
• Prepare client-facing presentations and reports.

Skills

Leadership

Communication

Negotiation

Project Management

Analytical Mindset

Tools

SmartSheet

Boostr

Job description

Hybrid (Basking Ridge, NJ) or Fully Remote

At Formedics, we’re revolutionizing healthcare communication through cutting-edge technology and dynamic platforms. Our flagship properties include Physician’s Weekly, the largest point-of-care (POC) network, and Figure1, the leading app for healthcare professional (HCP) learning and collaboration. With our recent acquisition of AMC Media Group, we now manage a diverse portfolio of 25 digital properties alongside 12 prominent medical society partnerships. Our AI/ML technology enables unrivaled targeting and impact for pharmaceutical and life science brands, shaping the future of healthcare engagement.

Job

You are responsible for the overall client satisfaction, strategy, and campaign delivery for all Formedics owned and operated properties, Figure 1, MashUp MD, and medical society partners. You are the primary relationship owner and serve as the project manager for all deliverables. You are responsible for defining client performance,marketing strategies, evaluating the effectiveness of client programs, and recommending improvements or additional services as appropriate. You are a player / coach and lead your account team.

You are highly organizedwith strong account leadership and customer relationship management expertise,detailed and clear communication skills, and a proven ability to prioritize and excel in a deadline-driven environment, with a particular focus on efficient project and timeline execution.

General Accountabilities

• Lead an account team supporting campaign implementation across a range of clients, including project kick-off, campaign development and updates, and aggregate reports.
• Serves as the main day-to-day contact for assigned clients, post-sale
• Leads multiple client accounts, owns high-level strategy, guides teams, ensures health of accounts.
• Assign client campaigns to members of the account team and ensure that appropriate connections are made between the account team and sales representatives.
• Train account team members on Order and Project Management software and ensure that information entered is accurate and up to date.
• Enter assigned client IOs into Boostr, ensuring the information entered is accurate and up to date.
• Use SmartSheet to project manage each campaign, keeping close track of each component.
• Prepare client facing decks and host kick off calls and status calls weekly, if required.
• Work closely with the Digital Operations team to ensure campaign implementation is on time and pacing to client expectations.
• Work with client compliance committee on all content requiring MLR.
• Communicate client needs and expectations clearly across all internal teams.
• Host weekly account team meeting, including the sales team, to track campaign development and progress.
• Attend weekly pacing meeting to review campaign performance, identify over- or under-performing campaigns, and develop plans to address those.
• Work closely with the Data Team to ensure that all aggregate reporting matches weekly PLD.
• Manage the project scope / timeline and identify opportunities for upsells or renewals for the sales team.
• Build and maintain strong relationships with various internal stakeholders, including Pre-Sales and Sales, Audience, Editorial & Product, Data & Engineering and Finance.
• Assist in the development and maintenance of business relationships with current pharmaceutical, medical device and other supporters in conjunction with sales colleagues as appropriate.
• Respond to all client inquiries within the same workday.

RequiredQualifications:

• 4-5 years of experience in account management, client services, or marketing strategy, preferably within healthcare, pharmaceutical, or digital media sectors.
• Proven success managing multi-million-dollar accounts and driving account growth.
• Strong leadership and team management experience.
• Excellent communication, presentation, and negotiation skills.
• Highly organized, deadline-oriented, and skilled at managing multiple priorities.
• Proficiency with project management and order management tools (e.g., SmartSheet, Boostr).
• Ability to navigate client compliance environments (MLR) and complex organizational structures.
• Strong analytical mindset with the ability to translate insights into actionable strategies.
  
• Access to NJ-based office
• Company-sponsored events
• 401(k) program
• Medical benefits including Dental and Vision
• Life insurance
• Paid time off
• Training and development programs

We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.