Account Supervisor

CVR; Indianapolis (IN); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Hybrid work week with three days in a)

Paid time off and holidays

Medical, dental, and vision coverage

401K Match Program

Professional development opportunities

Job summary

CVR seeks an Account Supervisor to lead client strategy and engagements across multiple accounts in a hybrid Indianapolis setting. You will develop relationships with senior client leadership and ensure initiatives are on time and on budget.

The role requires strong written and verbal communication, curiosity, and financial acumen. You will inspire teams and participate in new business activities to drive growth.

Qualifications

• 6+ years of experience in an agency setting or relevant role.

Responsibilities

• Lead client strategy and engagements across multiple accounts.
• Develop and maintain relationships with senior client leadership.
• Mentor and manage Account Executives/Coordinators.
• Review monthly billing for accuracy and profitability.
• Support revenue growth and new business efforts as needed.

Skills

Client relationship management

Strategic planning

Revenue forecasting

Budget management

Team leadership

Communication (written and oral)

AI-powered tools usage

Tools

CRM software

Job description

An Account Supervisor at CVR leads client strategy and engagements across multiple accounts, including relationship development with senior client leadership. Account Supervisors may manage one or more Account Executives/Account Coordinators and must effectively balance workloads while ensuring client initiatives are completed on time and on budget, and participate in new business activities. Our clients expect us to be all in their business. This means strong written and oral communication skills are required to effectively advocate for and defend the agency's point of view while aligning with client needs, with the goal of going deeper to truly understand a need or objective. This role requires attention to detail, genuine curiosity, strong financial understanding, and the ability to inspire team members.

Capabilities:

• Uses genuine curiosity to go ALL IN for CVR’s client partners
• Is an active listener and will instinctively ask clarifying questions
• Proactively identifies issues and knows when to push back
• Strong sales skills to match genuine needs with solutions
• Strong written and oral communication skills
• Discovers new opportunities and sells creative ideas and the value of our work
• Ability to influence and inspire other team members/disciplines
• Passionate, energetic, enthusiastic, and professional
• Able to lead and articulate marketing strategy planning and implementation
• Able to multitask and delegate effectively
• Comfort and experience with use of AI-powered tools to inform and empower
• Give clear and concise direction
• Develop annual strategic plans in collaboration with clients
• Participate in new business efforts as needed, including RFP submissions
• Review and approve monthly billing for accuracy for all assigned accounts
• Supervise, mentor, and manage direct report(s)
• Develop and review SOWs and estimates
• Responsible for revenue and profitability of assigned accounts
• Develop creative briefs with thoughtful insight
• Manage client expectations on project outcomes
• Provide monthly revenue forecasts
• Participate in client activities and on-location events as needed
• Take ownership of deliverables and tasks
• Own mistakes and collaborates to rectify with integrity
• Lead relationships with multiple clients and points of contact
• Lead and participate in meetings as needed
• Manage client expectations and project priorities
• Direct first-party research and provide analysis/insight

Qualifications:

• 6+ years of experience in an agency setting or relevant role

What You’ll Find at CVR:

At CVR, we believe great work starts with a team that feels supported, challenged, and connected. We offer a collaborative agency environment where people have room to grow, contribute across disciplines, and be part of work that makes an impact for clients and communities.

Our team benefits include:

• Competitive salary aligned with experience and role expectations
• A hybrid work week with three days in our downtown Indianapolis office
• Paid time off, annual agency holidays, and additional flexibility, including: Annual work-from-anywhere week, birthday holiday, agency closure between Christmas and New Year’s Day
• Medical, dental and vision coverage in addition to Long-Term and Short-Term Disability Insurance
• 401K Match Program
• Professional development opportunities through local and national public relations, social media, advertising and marketing organizations and opportunities to attend conferences, networking events and industry programs aligned with agency and department goals
• Team outings, retreats, lunch and learns, community outreach and volunteer opportunities that keep us connected to each other and to Indianapolis
• A downtown Indianapolis headquarters with parking, office snacks and drinks, collaborative workspaces and an in-house video studio
• Connection to AMIN Worldwide, a global network of independent advertising and marketing agencies that gives our team access to broader industry perspective, resources and relationships