Account Manager

True Media; St. Louis (MO); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Career development opportunities

Recognition programs

Employee referral bonus

Hybrid work schedule

Insurance Coverage (medical, dental, vision, life, and disability)

401(k) retirement plan with employer match

Flexible Time Off Policy

Paid holidays

Paid parental leave

Job summary

True Media is looking for an Account Manager to oversee day-to-day client projects across various locations including St. Louis, MO. This role involves managing client relationships, supervising budgets, and ensuring quality deliverables. The ideal candidate will have at least 2 years of account management experience and strong problem-solving skills. The position offers a hybrid work schedule with benefits including insurance coverage and a 401(k) retirement plan.

Qualifications

• 2+ years of account experience in an agency or marketing setting.
• Proficiency in Microsoft Office and industry tools.
• Experience in building media plan recommendations.
• Excellent follow-through and accountability.

Responsibilities

• Serve as the day‑to‑day client contact.
• Author business, media, and project briefs.
• Secure client approvals for milestone deliverables.
• Supervise client budget preparation and projections.
• Identify new revenue streams and growth opportunities.

Skills

Account management

Media planning

Strategic thinking

Problem-solving

Communication skills

Education

Bachelor’s degree in advertising, marketing, communications or equivalent experience

Tools

Microsoft Office

Web analytics platforms

Job description

Open position in all True Media office locations, including Columbia, MO, St. Louis, MO, and Minneapolis, MN; Hybrid work schedule: 3 days in the office, 2 days working from home

Visa Sponsorship is not available for this position, now or in the future. Applicants must be legally authorized to work in the United States on a permanent basis without requiring employer sponsorship.

The Account Manager is responsible for managing the day‑to‑day execution of agency and client projects across an assigned portfolio of clients. Working under the direction of senior team members, you will maintain a clear understanding of each client’s business, marketing initiatives, and competitive landscape to oversee all details related to plan development and execution. You will serve as the primary daily client contact and be accountable for the quality, accuracy, and storytelling strength of all client‑facing work.

Essential Duties and Responsibilities

• Client Communication: Serve as the day‑to‑day client contact; lead meetings, create agendas, produce accurate meeting summaries, and follow up on next steps. You are expected to respond promptly to client communications, handle after‑hours emergencies, and anticipate and escape problems appropriately.
• Project & Deliverable Oversight: Author or co‑author business, media, and project briefs alongside the agency team. Oversee the quality and presentation of client deliverables—such as research, measurement and channel strategies, tactical plans, QA, reporting, and buy summaries.
• Approvals & Quality Assurance: Secure written client approvals for all milestone deliverables, manage client credit applications for integrated media, and ensure all deliverables align with the agency’s quality standards and the client’s strategic objectives.
• Budget Management: Supervise the preparation of client budgets, maintain regular budget sheets, provide accurate agency budget projections, and use sound judgment when approving or escalating out‑of‑scope requests.
• Growth & Strategy: Identify new revenue streams and client growth opportunities, develop compelling business cases, and lead brainstorming for client initiatives. You will also conduct regular retrospectives to capture campaign learnings for future initiatives.
• Partner Agency Management: Manage engagement with TIH partner agencies, including initiating engagements, negotiating scopes, holding partners accountable, and ensuring privacy protocols for personally identifiable information are followed.
• Administrative: Maintain accurate time records in the agency’s tracking system, attend relevant training and meetings, delegate tasks effectively (in accordance with the agency RACI), and foster a positive agency culture.

Qualifications

• 2+ years of account experience in an agency or marketing setting.
• Proficiency in Microsoft Office, industry tools, and systems. Must possess a strong understanding of marketing and media fundamentals, including media math.
• Strategic thinker, excellent problem‑solver, highly detail‑oriented, and capable of independently managing multiple competing deadlines with strong written and verbal communication skills.
• Ability to lead day‑to‑day relationships and work with management and multifunctional teams to respond to client needs.
• Experience in building media plan recommendations.
• Excellent follow‑through and no hesitation in ensuring accountability across teams.
• Web analytics platform training and certification (required within 6 months and must be maintained).
• Scrum Essentials and Agile Essentials on‑demand courses (required within 6 months).
• Certified Scrum Product Owner (required within 12 months and must be maintained).

Education

• Bachelor’s degree in advertising, marketing, communications (or equivalent experience) is preferred.

Total Perks Package

• The chance to be a part of a growing company and the next success story.
• Amazing opportunities for career development.
• Recognition programs.
• Employee referral bonus.
• Hybrid work schedule; 3 days in the office, 2 days working from home.
• Fun and collaborative work environment.
• Casual dress code.
• Insurance Coverage (medical, dental, vision, life, and disability).
• 401(k) retirement plan, with employer 4% match.
• Work/life benefits, including mental health and wellbeing support.
• Flexible Time Off Policy.
• Paid holidays, including agency closing Christmas Eve‑New Year's Day.
• Paid leave options, including sick leave, medical leave for self and family, and parental leave.

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