Account Specialist (USA)

CeramicSpeed; Boulder (CO); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

5 weeks paid time off

Medical, dental and vision insurance

401k with 5% company match

Supplemental life insurance

Long-term disability available

Exercise within work hours

Danish lunch and fruit scheme

Job summary

CeramicSpeed, a leading cycling brand, is seeking an Account Specialist for its Americas division in the Boulder, Colorado office. You will build relationships with outside sales reps, wholesale partners and customers, handling inquiries by phone, live chat and email while supporting growth targets.

The role requires independent work within a collaborative team, strong communication, and comfort with bicycle components.

Qualifications

• Sales and/or customer service experience
• Comfortable with bicycle componentry
• Excellent written and verbal communication skills
• Able to work efficiently and independently and as part of the team
• Shopify, Microsoft Suite, or other ERP system experience a plus
• Highly detail-oriented with a focus on accuracy

Responsibilities

• Providing customer service & technical product information via telephone, live chat and e-mail to end users, outside sales reps and retail partners
• Inbound sales support including account setup, order processing, warranties, data maintenance, and proactive upselling
• Provide daily operational and administrative support to Sales and Finance team to help achieve North America market goals

Skills

Sales & customer service

Bicycle components knowledge

Communication skills

Independent work

ERP / Shopify / MS Office

Detail-oriented

Tools

Shopify

Microsoft Suite

Job description

CeramicSpeed is a leading high-end brand in the cycling industry. We have a strong brand and are continuously working to improve and strengthen our presence among cycling enthusiasts all over the world. We are now looking for an Account Specialist to support our customers with first-class sales and customer service from our Americas division in the Boulder, Colorado office.

The position

As an Account Specialist, we expect you to work independently within a team-based, diverse, fast-paced environment. You will be expected to build and maintain professional relationships with outside sales reps, wholesale partners and individual customers all while keeping in mind healthy growth targets/sales goals. You need to have the ability to translate teachable bicycle jargon to common terms for end consumers and the desire to help people and solve problems.

Your responsibilities may include:

• Providing customer service & technical product information to end users, outside sales reps and retail partners via telephone, live chat, and e-mail.
• Inbound sales support, including but not limited to: account set up, order processing, warranties, data maintenance, and proactive upselling.
• Provide daily operational and administrative support to Sales and Finance team to help achieve shared North America market goals.

The Americas office is an autonomous team that works collaboratively with our parent company in Denmark; consistently coordinating and aligning with each other as well as our Danish colleagues to make sure no synergies are lost.

To be successful in this position, it is important that you enjoy and manage work independently within a collaborative framework. You are a self-starter, able to identify priorities inside of a task list. It is important that you pay attention to details and are open-minded and curious to seek out and collaborate to find solutions.

Your background

We expect that you have some of the following experience and/or skills:

• Sales and/or customer service experience skills
• Comfortable with bicycle componentry
• Excellent written and verbal communication skills.
• Able to work efficiently and independently and as part of the team.
• Shopify, Microsoft Suite, or other ERP system experience a plus.
• Highly detail-oriented with a focus on accuracy.

We offer

We are the American division of a Danish company with a unique brand and high ambitions. You will be working together with competent and passionate colleagues, in an informal organization. The working place is 100% smoke free.

This is a non-exempt position with an annual base salary range of $50,000 - $60,000/year.

Benefits include:

• 5 weeks paid time off
• Medical, dental and vision insurance
• 401k with 5% company match
• Supplemental life insurance
• Long-term disability available
• Exercise within work hours
• Danish lunch and fruit scheme

The position is in Niwot (Boulder), Colorado.

About CeramicSpeed

Founded in 2004, CeramicSpeed is now one of the world's leading manufacturers of ceramic bearing products for the bicycle industry and industrial applications. We have more than 20 years of experience in developing bearings with extremely low friction and unrivalled durability. All our products are handmade in Denmark.

We are leaders in our field and have a business model that makes our product range, quality and customer service unique in the market. For more information visit: www.ceramicspeed.com

CeramicSpeed is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact a management representative