Ecommerce Support Specialist - Bike Therapy - Morgan Hill, CA

Specialized Bicycle Components; Morgan Hill (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical PPO or HDHP

Dental

Vision

HSA

Short/Long Term Disability

Company sponsored life insurance

Optional Term Life Insurance

Optional Critical Illness insurance

Optional Critical Accident insurance

401(k) with match

8 Weeks paid parental leave

Paid company holidays

Employee discounts on all product

Deep partner retail discounts

Fitness & Events Reimbursement

Uniform Allowance

Employee Assistance Program

Commuter Benefits

Job summary

Specialized Bicycle Components is seeking an Ecommerce Support Specialist in Morgan Hill, CA. The role supports digital platforms (Ebay, Shopify) and helps riders with product information, images, and order questions.

Ideal candidates combine cycling knowledge with ecommerce experience, strong Excel skills, and basic Photoshop familiarity, along with content creation and teamwork to enhance the rider experience.

Qualifications

• Passion for cycling and in-depth knowledge of bicycles and related products.
• Experience in ecommerce, online retail, or related field.
• Basic knowledge of Photoshop for image editing and optimization.
• Proficiency in using Excel sheets for data analysis and reporting.
• Familiarity with camera operation for product photography and content creation.
• Computer multitasking skills to efficiently manage various tasks concurrently.
• Creative and organized mindset for content creation and marketing initiatives.
• Strong teamplayer who can collaborate effectively with colleagues and departments.

Skills

Cycling knowledge

Ecommerce experience

Photoshop

Excel

Product photography

Content creation

Multitasking

Team player

Technical bicycle knowledge

Tools

Shopify

eBay

Job description

Ecommerce Support Specialist - Bike Therapy - Morgan Hill, CA

ABOUT SPECIALIZED

Innovation has guided our every decision since 1974. As more riders of all ages get on the roads, trails, and streets than ever before, we're here to do the best work of our lives to push the greatest human powered machine into the futureeach and everyday. We're a team of barrier-breakers, disrupters, and problem solvers. We're committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere.

In Company Owned Retailed, we strive to be a transformative, inclusive, authentic, rider focused, and collaborative team that creates the best bikes and delivers world class rider care attention. Simply said, we provide quality in our products and to our riders at every interaction and are looking for a teammate to be a part of this growing team. Reach out – we're here to help you build your career at Specialized.

JOB SUMMARY

The Ecommerce Support Specialistsupportsdigital excellence across platforms that ridersinteract withanduse topurchasefrom our company (Ebay, Shopify,etc). A strong aptitudewithvarious programs and the ability to learn them will be the way to win. This role will reward diligent, detailed, and focusedbike-fanswho share our core belief that bikes change lives.

WHAT YOU NEED TO WIN

• Passionfor cycling and in-depth knowledge of bicycles and related products.
• Experience in ecommerce, online retail, orrelatedfield.
• Basic knowledge of Photoshop for image editing and optimization.
• Proficiencyin using Excel sheets for data analysis and reporting.
• Familiarity with camera operation for product photography and content creation.
• Computer multitasking skills to efficiently manage various tasks concurrently.
• Creative and organized mindset for content creation and marketing initiatives.
• Strong teamplayerwho can collaborate effectively with colleagues and departments.
• Demonstrate strong technical knowledge of bicycles and products to confidently support riders, answer technical questions, and enhance the customer experience.

TELL ME MORE

• Competitive health care (Medical PPO or HDHP)*
• Dental*
• Vision*
• Health Savings Account (HSA)
• Short and Long Term Disability
• Company sponsored life insurance
• Optional Term Life Insurance
• Optional Critical Illness insurance
• Optional Critical Accident insurance
• Competitive vacation package*
• 401(k) with match
• 8 Weeks paid parental leave
• Paid company holidays
• Employee discounts on all product
• Deep partner retail discounts
• Fitness & Events Reimbursement
• Uniform Allowance
• Employee Assistance Program
• Commuter Benefits *if applicable in state

*For eligible employees

Here at Specialized we believe that bikes have the power to change lives. Our culture is one of passion, striving to break barriers and have a positive impact on the world.

We want to increase representation of all races, genders, and body types in the cycling industry and are committed to building a diverse and inclusive workforce where all people thrive. We encourage everyone – especially those from marginalized groups – to apply to our job postings and help us earn the position as the rider's brand of choice. We are always looking for creative, innovative, and passionate people who are eager to contribute to our mission of pedaling the planet forward. Regardless of your qualifications, if you are ready to make a difference,

See what we are up to on LinkedIn, Instagram, and most importantly, our #DogsofSpecialized.