Account Specialist (Onboarding)

Sunbit; Santa Monica (CA); On-site; USD 38,572 - 41,328; Full time

Benefits offered by this job

Mission driven, empowered, and collaborative culture

Competitive pay and stock options

HSA and Pet Insurance

401(k) with company match

Cell Phone Stipend

Job summary

Sunbit is seeking a self-motivated Account Specialist to join our Remote Activations Team in California. This hybrid position requires managing single store SMB accounts, ensuring successful onboarding and product usage within the first 30 days post-activation. The role includes meeting activation targets, analyzing account performance, and identifying process improvements.

The ideal candidate will have strong communication and facilitation skills, experience leading accounts, and proficiency in Google Suite and Salesforce. We promote a collaborative culture with competitive pay and benefits.

Qualifications

• Self-motivated and ambitious individual.
• Ability to work collaboratively with others.
• Proven experience in data analysis.

Responsibilities

• Execute day-to-day responsibilities on Remote Activation Accounts.
• Manage onboarding and activation for single store locations.
• Review account performance and develop strategies to increase usage.

Skills

Excellent verbal & written communication skills

Experience in leading and training accounts

Strong interpersonal skills

Proficient in Google Suite

Proficient in Salesforce

Job description

LOCATION: Los Angeles, CA (Hybrid in our Westwood Office: 4 days on-site; 1 day remote)

REPORTS TO: Operations Manager

The Role

We are looking for a self‑motivated, outgoing individual to join the Remote Activations Team. The Account Specialist will join our fast‑growing team and manage SMB accounts (focusing on single stores). This role plays a key part in onboarding single stores and groups for activation day, conducting onboardings, training, and managing accounts within their first 30 days post‑activation. The goal is to promote maximum usage of the product while supporting company growth (activations).

What You’ll Own

• Execute day‑to‑day responsibilities associated with Remote Activation Accounts
• Meet weekly and monthly activation and usage targets as designated by the leadership team
• Manage onboarding and activation for single store locations
• Review account performance and revenue data; develop and implement strategies to increase usage and ROI
• Identify gaps within processes and resolve them efficiently and in a timely manner
• Ensure compliance with company standards and procedures
• Take on variable, rotating duties as assigned

What You’ll Bring

• Excellent verbal & written communication and facilitation skills
• Experience in leading and training accounts
• Strong interpersonal skills and a proven ability to work collaboratively with others
• Intelligent, go‑getter, ambitious, self‑motivated individual who is hungry for success
• Highly efficient and organized
• Proven experience in putting together business plans and data analysis
• Proficient in Google Suite and Salesforce

The Perks

• Mission driven, empowered, and collaborative culture
• Competitive pay and stock options
• Newly added HSA and Pet Insurance
• 401(k) with company match
• Cell Phone Stipend
• Team‑based strategic planning and ownership of deliverables

How We Pay

• We believe in paying fairly and equitably based on a number of factors including but not limited to previous experience, relevant work history, interview performance, geographical location, internal equity, and expected level of ownership.
• We are targeting an hourly rate of $28 to $30 for this role.
• This role will also be granted company equity via stock options

Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.