Account Specialist I: Client Onboarding & Compliance

Socket.dev; Chicago (IL); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Performance Bonuses

Stock Purchase Options

Medical/Vision/Dental Benefits

401k Plan

20 Paid Vacation Days (plus an extra)

10 Paid Sick Days

Gym Membership Reimbursement

Commuter Benefits

Pet Insurance

Wellness & Mental Health Programs

Charitable Donation Matching

Two Paid Volunteer Days Off

Daily catered lunch in office

Job summary

tastytrade is hiring an Account Specialist I in Chicago, IL for in-person work. You will handle opening new accounts, maintenance tasks, and regulatory compliance diligent with AML/KYC practices while guiding customers through documentation steps.

The role emphasizes accuracy, customer service, and learning toward approver-level responsibilities. You will gain foundational experience in account processing, CIP verification, and routine due diligence, with opportunities for growth into more

Qualifications

• FINRA SIE, Series 7, and Series 63
• Bachelor’s degree or related work experience
• Experience or avid interest in the financial industry
• Prior customer service experience preferred, particularly in a financial services or brokerage environment
• No prior account processing experience required—this role is designed to build foundational expertise

Responsibilities

• Process new account applications for individual, joint, IRA, and basic entity accounts, ensuring accuracy and completeness
• Review customer-submitted documentation for identity verification, ensuring compliance with CIP requirements
• Verify application information against submitted documents, flagging discrepancies for further review
• Guide and help troubleshoot customers through the account opening process, explaining required documentation and application steps
• Process straightforward account maintenance requests including address changes, phone updates, and beneficiary designations
• Assist with preparing applications so they are ready for an accounts approver
• Perform ongoing customer due diligence in accordance with AML regulations
• Assist with routine monitoring, documentation, and reporting requirements
• Identify and escalate potentially suspicious account activity or documentation irregularities to senior team members
• Maintain accurate records of customer due diligence efforts for audit and regulatory purposes
• Support basic suitability reviews, verifying customer-provided financial and suitability information
• Provide friendly, accurate, and efficient support via chat, email, and phone regarding account opening and maintenance questions
• Respond to customer inquiries about application status, required documentation, and processing timelines
• Guide customers through resolving application holds or documentation issues with clear, step-by-step instructions
• Collaborate with teammates to address time-sensitive account issues and elevate complex matters appropriately
• Document all customer interactions thoroughly and accurately in Salesforce
• Provide input and recommendations for improvement regarding current policies, procedures, and technologies
• Participate in team training sessions to build knowledge of account types, regulatory requirements, and processing procedures
• Shadow Account Specialist IIs to learn approver-level judgment and complex account handling
• Develop foundational knowledge of entity account structures, trust documentation, and margin agreements in preparation for advancement
• Contribute to a positive and collaborative team environment
• Build proficiency in straightforward account processing as a foundation for approver-level responsibilities
• Develop understanding of KYC/AML requirements, suitability standards, and regulatory compliance
• Demonstrate consistent accuracy and sound judgment in processing decisions as a pathway to approver authority
• Pursue internal domain role qualifications (Accounts Approval) with support from Team Lead and Account Specialist IIs
• Pass Series 24 and 4 exams

Education

Bachelor’s degree or related work experience

Job description

tastytrade is hiring an Account Specialist I in Chicago, IL for in-person work. You will handle opening new accounts, maintenance tasks, and regulatory compliance diligent with AML/KYC practices while guiding customers through documentation steps.

The role emphasizes accuracy, customer service, and learning toward approver-level responsibilities. You will gain foundational experience in account processing, CIP verification, and routine due diligence, with opportunities for growth into more