Account Specialist I

Yamaha Motor Corporation, USA; Marietta (GA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

401(k) and Profit Sharing

Fertility Benefits

37.5 hour work-week

Medical, Dental, Vision

Life and AD&D Insurance

Wellness Program

Short-Term Disability Coverage

Long-Term Disability Student Debt Rep"

Ability to borrow Yamaha product

Job summary

Yamaha Motor Corporation, USA is seeking an Account Specialist I at our Marietta, GA facility. The role handles inside sales for robotics, from order receipt to delivery, including invoicing and AR/AP tasks, with exposure to BOM reading and HTS coding.

Strong knowledge of sales operations and accounting basics is expected, with a focus on accuracy and timely execution. You will support order processing, customer service, and export paperwork while liaising with operations, sales, and service

Qualifications

• Bachelor's degree in business management, accounting, or related field.
• Experience in international logistics/import/export is beneficial but not required.
• Business Japanese language level preferred but not required.

Responsibilities

• Process quotes and verify, process, and ship sales orders for machines and spare parts.
• Respond to customer inquiries, resolve complaints, ensure customer satisfaction.
• Manage export control paperwork and educate distributors on processing requests.

Skills

Office Suite

SAP/ERP

BOM/HTS

Logistics Ops

Communication

Education

Bachelor's degree in business or related

Tools

MS Office / ERP

CRM systems

Job description

Yamaha is seeking to fill an Account Specialist I role for our facility in Marietta, GA. This role provides essential Robotics sales profession for daily operations. In this role, you will serve as an inside sales specialist within the division. You will be responsible for the entire process-from order receipt to final delivery-based on an understanding of equipment order specifications. Additionally, by handling invoicing for vendors and/or AR collection, you will gain an understanding of the associated financial workflows.

This position requires a wide range of knowledge of sales operations and entry level of accounting knowledge. It also needs the ability to understand a whole picture of the case and the skills to understand and find the best solution for each case, even the ability to read Bill of Material and determine HTS code. Impacts the quality, timeliness, and effectiveness of the team; price negotiation with vendors, educate distributors, convince customers. Works within established procedures with a moderate degree of supervision.

Order Process

What you'll be doing

• Quotes Spare Parts for direct customers, receiving, verifying, processing, and shipping sales orders of Machines and Spare Parts from various channels (phone, email, online) and ensuring accuracy.

Customer Service

• Responding to customers' needs, resolving complaints, and providing customer satisfaction and experience.

Customer Registration

• Manage YMC export control paperwork in a timely manner. Educate distributors and team members how to process the request.

Accounting Support

• Handle AR Collections and AP support, monthly CA warehouse inventory check under Operations Manager's observation.

Decision-Making Responsibility

• No supervisory responsibilities but expecting accuracy and fast pace of own workload with minimal support from managers.

Competencies/ Knowledge, Skills, And Abilities

• Working knowledge of Microsoft Office, including Outlook, Word, Excel, and PowerPoint, SAP/ERP, with the ability and willingness to learn software programs specific to the industry, as necessary.
• Ability to understand and have an intuition in how the team integrates with others to accomplish team objectives, not only within operations team but also sales team and service team and find where the best spot to make seamless process.
• Recognizes and solves typical problems that can occur in own work area with minimal supervisory instruction; evaluates and selects solutions from established options.
• Ability to lift 30 lbs.

What You Need To Be Successful

• Bachelor's degree in business management, accounting, or equivalent degree preferred.
• 5 years of experience in international logistics (import/export), inventory management, shipping coordination, entry level of accounting knowledge, and manufacturing industry experience is beneficial but not required.
• Business Japanese Language level preferred but not required.

Don't meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At Yamaha, we understand that talent comes in various forms, as such we are dedicated to building a diverse, inclusive, and authentic workplace.

What's In It For You

• 401(k) and Profit Sharing
• Fertility Benefits
• 37.5 hour work-week
• Medical, Dental, Vision
• Life and AD&D Insurance
• Wellness Program
• Short-Term Disability Coverage (for hourly roles)
• Long-Term DisabilityStudent Debt Repayment Benefits
• Ability to borrow Yamaha product

Reports to:

Robotics Operations Manager

Yamaha Motor Corporation, USA is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability or any other status protected by federal, state, or local law. We celebrate diversity and are committed to creating an inclusive environment for all employees.