Collector/Richardson, TX

Professional Alternatives; Richardson (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

Professional Alternatives is seeking a Collector to manage delinquent loan accounts and contact members to collect on early-stage delinquencies. The role focuses on reducing losses while delivering excellent customer service in a fast-paced environment.

You will work with Lending, Card Services, and branches to resolve discrepancies and ensure policy adherence. Applicants should have high school education or equivalent, and 1–2 years in debt collection is preferred.

Qualifications

• High school education or equivalent.
• Experience in collections or financial institutions preferred.
• 1–2 years debt collection experience preferred.
• Knowledge of billing and collections procedures.
• Strong attention to detail and goal orientation.

Responsibilities

• Manage a portfolio of delinquent accounts that are in early-stage delinquency.
• Collect and resolve problems on delinquent accounts by contacting members by phone, mail, or email.
• Maintain delinquency ratio and net charge off ratio determined by management.
• Communicate with other departments such as Lending, Card Services, Member Connect, Member Connect Support, and the branches.
• Correct loan errors and demographic errors on accounts.
• Send compliance letters, place hold on accounts and services.
• Resolve single interest insurance problems.
• Assist members by answering questions on other credit union services.
• All other duties as assigned or required.

Skills

Problem solving

Communication

Detail oriented

Team player

Stress management

Independent work

Customer service

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Online collection system

Job description

The duties of a Collector include collection calls and/or correspondence in a fast-paced goal-oriented collections department. Objective is to reduce delinquent loans and reduce credit union losses. Provide customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining a group of assigned accounts.

Major Duties and Essential Functions

• Embraces the core values of companyincluding excellence, people, integrity, and collaboration.
• Manage a portfolio of delinquent accounts that are in early-stage delinquency.
• Collect and resolve problems on delinquent accounts by contacting members by phone, mail, or email.
• Maintain delinquency ratio and net charge off ratio determined by management.
• Communicate with other departments such as Lending, Card Services, Member Connect, Member Connect Support, and the branches.
• Correct loan errors and demographic errors on accounts,
• Send compliance letters, place hold on accounts and services.
• Resolve single interest insurance problems.
• Assist members by answering questions on other credit union services.
• All other duties as assigned or required.

Requirements

Specific knowledge, skills, and abilities required for this position:

• Must be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Self-motivated, detailed and thorough work habits, people oriented; organized.
• Reliable; able to work independently and as a team member.
• Effective oral and written communication skills; ability to handle stress.
• PC knowledge and experience.
• Must be able to understand internal policies and procedures and correctly apply them in normal and unusual circumstances.
• Knowledge and ability to operate on-line collection system and Microsoft Office.
• Knowledge of billing and collections procedures
• Strong attention to detail, goal oriented
• Commitment to excellent customer service

Education

Equivalent to a high school education.

Preferred Experience

• Previous experience with financial institution or credit union, preferably in collections or account reimbursements.
• One to two years of recent debt collection experience preferred.

Founded in 1998, Professional Alternatives is an award-winning recruiting and staffing agency that utilizes technology and relationships to deliver top talent.