Account Specialist

Automatic Pool Covers, Inc.; Westfield (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Automatic Pool Covers, Inc. is seeking an Account Specialist to nurture long-term relationships with commercial and residential customers nationwide.

The role collaborates with sales, customer experience, marketing, dealer support and field operations to understand needs, prepare quotes, and guide customers through the sales process. The ideal candidate is customer-focused, results-driven, and capable of delivering tailored solutions that drive long-term retention.

Qualifications

• Degree preferred or equivalent professional or relevant industry experience.
• 3+ years of related professional experience in technical account sales, customer success or sales support with proven growth.
• Experience in service, construction, home improvement, pool and spa, or related technical industries preferred.
• Strong sales, negotiation and business development skills.
• Proficient in CRM systems, Office software, and sales analytics tools.

Responsibilities

• Identify upselling and cross-sell opportunities and develop sales plans for profitability.
• Build and maintain strong customer partnerships and address needs for satisfaction and retention.
• Coordinate with field technicians and operations to align project requirements and service expectations.
• Monitor sales results, analyze data and market trends to achieve targets.
• Represent the company at trade shows, conferences and industry events.
• Manage and optimize CRM workflows across teams.

Skills

Account management

Sales negotiation

CRM systems

Customer relationship

Business development

Communication

Education

Degree or equivalent experience

Tools

CRM software

Microsoft Office

Sales analytics tools

Job description

The Account Specialist is a full-time, in-office role responsible for growing and developing long-term relationships with a portfolio of established commercial and residential customers across a national customer base. You’ll partner with sales, customer experience, marketing, dealer support and field operations to understand operational challenges, cultivate growth opportunities and position our brand as their trusted industry partner. You’ll exercise independent judgment to evaluate customer needs, prepare and approve quotes, and guide commercial and residential customers through the sales process.

This is an exciting opportunity for a customer focused, results-oriented account management professional who enjoys winning business with new and established customers and delivering tailored solutions to drive long-term retention. With the support of our in-house technical specialists, marketing and customer service teams, you'll have the autonomy to make a real impact while growing our brand across all markets.

Responsibilities

• Account Growth & Revenue: Identify upselling and cross-sell opportunities, develop and implement sales plans to drive profitability for assigned portfolio aligned with business goals, market trends and competitive insights.
• Customer Relationship Management: Build and maintain strong customer partnerships, negotiate commercial agreements, and address customer needs to ensure satisfaction and retention. Develop reports that monitor account performance and implement strategies to increase customer value.
• Customer Success & Service: Coordinate with field technicians and operations leadership to ensure alignment of project requirements and customer expectations. Provide expert guidance to customers on products, installation processes, and service requirements. Support customer business reviews and provide compelling data and reports for presentations.
• Sales Performance & Market Analysis: Monitor sales results, analyze performance data and market trends, and develop strategies to achieve targets. Monitor market activity, competitor offerings and customer requirements to identify opportunities for continued growth.
• CRM Management & Analysis: Manage and maintain the company’s CRM platform, ensuring accurate customer data, tracking interactions, and supporting sales, customer service and dealer support teams in using CRM tools effectively and optimizing CRM workflows.
• Industry Engagement: Represent the company at trade shows, conferences, and industry events while promoting innovative solutions that support sales success.

Qualifications

• Degree preferred or equivalent professional or relevant industry experience
• 3+ years of related professional experience in technical account sales, customer success or sales support in a relevant industry with demonstrated success in driving business growth
• Experience in service, construction, home improvement, pool and spa, or related technical industries preferred
• Strong understanding of sales, negotiation, and business development practices
• Commercially minded with experience managing customer accounts, inside sales pipelines and profitability
• Proficient in CRM systems, Microsoft Office, and sales analytics tools
• Ability to learn and communicate technical product information clearly
• Self-motivated, organized and able to manage assigned accounts effectively
• Excellent communication, customer relationship, and interpersonal skills with the ability to influence decision-makers
• Team player, collaborative across teams and focused on exceptional service delivery

Working Conditions

• Works in an office setting with a requirement to be on-site five days per week
• Must be able to speak clearly and hear adequately to converse with clients and colleagues in person and over virtual meetings
• Ability to work at a desk for long periods of time
• Must have close visual acuity to read fine print, analyze data on a monitor, and review digital and physical documents for prolonged periods of time