Account Specialist

Princeton University; Princeton (NJ); On-site; USD 80,000 - 85,000; Full time

Job summary

Princeton University is seeking an Account Specialist in the Bursar Office to manage and post a high volume of student tuition/fee transactions, installment plans, and external scholarships. You will support rent accounts and medical benefits receivable, while delivering responsive customer service to students, parents, and departments.

The role requires strong problem-solving skills, experience with enterprise systems, and a commitment to accurate financial processing within a large university

Qualifications

• High School Diploma.
• Associate's degree or higher preferred.
• 2+ years of customer service and account administration experience.
• Experience with enterprise Student Accounts system, preferably PeopleSoft, in a college or university setting.

Responsibilities

• Validate and post financial transactions from departments, banks, service providers, and internal/external systems; research rejections and failures.
• Process direct payments and create financial posting batches.
• Administer installment plans for tuition/fees repayment for graduate and undergraduate students.
• Initiate billing and collection activities for withdrawn/re-admitted students; monitor accounts and notify departments of deadlines.
• Respond to Service Now tickets and direct inquiries; assist students/families with online billing and payment services.
• Rent administration: respond to inquiries, track payments, and reconcile security deposits and related accounts.
• Medical Benefits receivable administration: posting transactions, sending collection emails, and assisting accountholders.

Skills

Customer service

Account administration

Education

High School Diploma

Associate's degree or higher preferred

Tools

PeopleSoft

MS Office

Job description

Overview

The Office of Finance & Treasury is seeking an Account Specialist within the Bursar Office.

The Account Specialist in the Bursar Office administers approximately $1 billion financial transactions a year for 9,000 student tuition/fee accounts and responds to customer service inquiries from students, parents, departments, and other domestic and foreign institutions. The position assists with the creation and administration of various student account programs including installment plans, graduate advances, and external scholarships. In addition, the position supports the administration of 1600 rental housing accounts and over $2M in banked security deposits. The position provides administrative and customer support associated with the billing and collection of 2,200 retiree medical benefit accounts. The Account Specialist is responsible for 18 general ledger and database reconciliations and posting activities.

Responsibilities

Student Account Administration

• Validate and post financial transactions from departments, banks, service providers, and various internal/external systems. Research and resolve rejections and failed postings.
• Process direct payments and create financial posting batches.
• Administer installment plans for the repayment of tuition and fees for both graduate and undergraduate students. Create graduate student salary advances and repayment plans.
• Initiate billing and collection activities for withdrawn and re-admitted students. Monitor accounts, issue communication to departments regarding final billing deadline.
• Complete tuition/enrollment related forms such as the Canadian Tax Form, UN Forms, and External Scholarship Forms from donors.
• Participate in daily and monthly receivable accounting and 18 related general ledger reconciliation activities. Process journals and accounting adjustments.
• Respond to complex customer service tickets created in Service Now along with direct telephone and written inquiries. Assist students and families with navigating the online billing and payment services and with understanding charges applied to their account. Help with access issues. Work with various systems, campus departments and others to research and resolve inquiries.

Rent Administration and Customer Service

• Respond to customer service inquiries and work with tenants, Housing Office, and others to resolve issues. Provide payment history and other information to tenants. Track accounts with special payment or other arrangements.
• Engage directly with a banking system to ensure the proper receipt, deposit and return of security deposits following regulatory guidelines. Track and record information in the rent receivable system. Reconcile bank security deposit account activity to receivable database.
• Analyze account activity and determine the appropriate amount of security deposit due; provide tenant with required written notification.
• Process key monthly processing including payroll deduction requests, third party billing, collection communications, and general ledger processes.
• Verify and post daily payment transactions. Reconcile activity to database totals.

Medical Benefits Administration and Customer Service

• Responsible for the daily administration of the Medical Benefits receivable including posting transactions, issuing collection emails, and assisting accountholders.
• Review balance reports and advise Human Resources of delinquency and exceptional situations.
• Assist retirees with the navigation of their online account and respond to inquiries regarding payment and charge activity.
• Create and monitor service tickets with third-party vendors.

Qualifications

• High School Diploma
• Associate's degree or higher preferred
• 2 or more years of customer service and related account administration experience preferably in an educational institution.
• Experience working with an enterprise Student Accounts system, preferably PeopleSoft, in a college or university setting.
• Proficient in the use of MS Office products including Word, Excel, and intermediate proficiency with Outlook mail

Princeton University is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's qualifications, work experience, education/training, key skills, market, collective bargaining agreements as applicable, and organizational considerations when extending an offer. The posted salary range represents the University's good faith and reasonable estimate for a full-time position; salaries for part-time positions are pro-rated accordingly.

If the salary range on the posted position shows an hourly rate, this is the baseline; the actual hourly rate may be higher, depending on the position and factors listed above.

The University also offers a comprehensive benefit program to eligible employees. Please see this link for more information.

Standard Weekly Hours

36.25

Eligible for Overtime

No

Benefits Eligible

Yes

Probationary Period

180 days

Essential Services Personnel (see policy for detail)

No

Physical Capacity Exam Required

No

Valid Driver’s License Required

No

Experience Level

Associate#LI-NC1

Salary Range

$80,000 to $85,000