Account Specialist

Jobs via Dice; Juno Beach (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

Join a leading company in the clean energy sector as an Account Specialist. This role involves providing support to residential solar installation companies and consumers, troubleshooting technical issues, and ensuring exceptional customer satisfaction. Ideal candidates will have a degree and some familiarity with the solar industry.

Benefits

Comprehensive insurance benefits

401(k) plan

Paid time off for salaried employees

Qualifications

• Degree or equivalent experience required.
• Previous helpdesk or software support experience.
• Experience in the solar industry preferred.

Responsibilities

• Troubleshoot and resolve technical issues related to solar components.
• Provide exceptional support to clients through various communication channels.
• Document customer interactions accurately.

Skills

Customer service

Problem-solving

Technical troubleshooting

Education

BA/BS degree

Tools

SaaS software

Job description

Join to apply for the Account Specialist role at Jobs via Dice

1 day ago Be among the first 25 applicants

Join to apply for the Account Specialist role at Jobs via Dice

Get AI-powered advice on this job and more exclusive features.

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Kforce Technology Staffing, is seeking the following. Apply via Dice today!

RESPONSIBILITIES:

Kforce has a client that is seeking an Account Specialist in Juno Beach, FL.

Summary:

We are seeking a well-qualified candidate who is passionate about driving the clean energy revolution by building a best-in-class residential financing program.

This position will be responsible for providing support to our customers (residential solar installation companies and consumers). This role will require gaining a deep understanding of the residential solar financing industry and applying this knowledge to answer any questions and solve problems that our customers may have. This position requires availability to work rotating 9:00AM-6:00PM and 12:00PM-9:00PM EST and possible Saturdays.

Duties:

• Troubleshoot and resolve technical issues related to our proprietary software platform, solar panels, inverters, monitoring systems, and other solar components
• Collaborate closely with other departments to escalate and resolve complex technical issues promptly
• Provide exceptional customer service through phone, email, chat, etc.
• Become an expert on both financing and sales/operations workflows
• Be a knowledge resource and an escalation point for our customers
• Provide solutions to problems while educating and training our customers
• Document customer interactions with accurate and detailed interaction logs
• Serve as a voice of the customer and work with the team to improve our program and processes
• Work with team members, supervisors and management to adhere to quality standards and achieve service level goals
  
  

REQUIREMENTS:

• BA/BS degree or equivalent practical experience
• Previous helpdesk or software support experience, preferably in the solar industry
• Strong proficiency using SaaS software
• Proactive and solution-oriented
• Experience in solar or motivated to learn more about the solar industry
  
  

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development

Referrals increase your chances of interviewing at Jobs via Dice by 2x

Sign in to set job alerts for “Account Specialist” roles.

Account Representative - State Farm Agent Team Member

Allergy Territory Account Specialist – Palm Beach/Miami – Remote

Royal Palm Beach, FL Territory Account Executive

North Palm Beach, FL $20.00-$25.00 1 week ago

North Palm Beach, FL $24.00-$26.92 1 day ago

Lake Worth, FL $50,000.00-$500,000.00 3 days ago

Account Executive, Ticket Sales - CACTI Park of the Palm Beaches

West Palm Beach, FL $49,900.00-$96,900.00 2 days ago

Clinical Account Specialist - Palm Beach, FL - Johnson & Johnson MedTech - Electrophysiology

Account Representative - State Farm Agent Team Member

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.