Account Specialist

ACTIA Corporation; Elkhart (IN); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental and Vision coverage

Life and Disability insurance

HSA Match

401(k) Plan

Paid Holidays

Generous paid time off policy

Flexible Schedule

Employee Gym on site!

Job summary

ACTIA Corporation in Elkhart, IN is seeking an Account Specialist to coordinate internal customer account activities and support the Director of Business Development with projects and service support.

Responsibilities include processing orders, maintaining forecasts, pricing coordination, and collaboration with Purchasing, Sales and Engineering to resolve shortages and late shipments.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Excellent computer skills and proficiency with Microsoft Office, especially Excel.
• Strong analytical skills and attention to detail.
• Self-motivated with good organizational abilities.

Responsibilities

• Enters new orders daily and weekly; processes amendments and expedites orders.
• Resolves late shipments by reviewing order backlog and coordinating with customers.
• Maintains and responds to all customer correspondence; updates customer and sales data.
• Prepares reports as requested and provides instruction for account coverage during absences.
• Collaborates with Purchasing, Sales and Engineering to monitor order progress.

Skills

High school diploma or equivalent

Verbal and written communication

Computer skills

MS Excel proficiency

Analytical skills

Logical reasoning

Attention to detail

Self motivation

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Description

ACTIA Corporation has been manufacturing quality vehicle electronics and diagnostic equipment for growing markets such as Off-Highway, Bus & Coach, Truck & Fleet, Marine and Specialty Vehicles for over 30 years. ACTIA Group is an international group based in Toulouse, France.

We are currently looking for an Account Specialist to join our team in Elkhart, IN. The Account Specialist coordinates internal customer account activities for select groups of Customers and assists Director of Business Development with special projects and customer/service support.

Job Specific Competencies:

Customer Account Management

1. Enters new orders, daily and weekly


2. Processes order amendments


3. Expedites orders


4. Resolves late shipments by reviewing order backlog


5. Processes credit card transactions


6. Confirms customer orders, pricing and delivery dates


7. Advises customers on expedite fees


8. Maintains and Responds to all correspondence


9. Investigates and resolves problem deliveries


10. Enters and maintains customer and sales data


11. Prepares reports as requested


12. Provides instruction for account coverage in the event of absence/vacation


13. Updates Vendor sites and websites for customers


14. Issues Return Goods Authorizations and Credit Memos as needed

Forecasting

1. Reviews, enters and updates customer forecasts, as well as reporting any changes to Accounting Manager and Sales Manager


2. Analyses customer forecasts to ensure no duplication of material planning


3. Accountable for maintaining accuracy of customer forecasts, including entry and cancellation.


4. Reviews assigned customer forecasts weekly


5. Contacts customer for clarification or resolution of discrepancies in forecasts

Production/New Parts

1. Initiates product price quotes in collaboration with Sales representatives or Dir. Business Development.


2. Maintains part price information, including EAU/MOQ


3. Reviews feasibility and quotes on new products


4. Analyzes RFQ’s and makes recommendations to Sales on business case

Service Pricing

1. Reviews and compiles information on production end of life items


2. Reviews and implements price changes from production to service pricing

Collaboration

1. Collaborates with Purchasing, Sales and Engineering for blue planner item entry


2. Collaborates with Outside Sales Representatives on account activities


3. Collaborates with shipping department


4. Participates in meetings with Production, Purchasing and Engineering to monitor order progress and resolution of shortages/late shipments

Legal Compliance

1. Ensure legal compliance with state, federal and OSHA requirements


2. Ensure ISO procedures are followed


3. Maintain compliance with all company policies and procedures

Requirements

Minimum Qualifications and Education:

• High School Diploma or equivalent


• Excellent verbal and written communication skills


• Excellent computer skills


• Demonstrates high proficiency with Microsoft Office products, especially Excel.


• Strong analytical skills


• Ability to apply logical reasoning


• Attention to Detail


• Self Motivated

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

ACTIA Corporation is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: ACTIA is committed to the principle of equal employment opportunity for all employees and t providing employees with a work environment free of discrimination and harassment. All employment decisions at ACTIA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. ACTIA will not tolerate discrimination or harassment based on any of these characteristics.

A commitment to excellence and hard work will be rewarded with a competitive salary, career advancement opportunities, and an excellent benefits package which includes:

• Medical, Dental and Vision coverage


• Life and Disability insurance


• HSA Match


• 401(k) Plan


• Paid Holidays


• Generous paid time off policy.


• A flexible Schedule.


• Employee Gym on site!