Account Specialist

Focal Point, LLC; Chicago (IL); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

401(k) with company match

Paid Parental Leave

Tuition Assistance

Job summary

A professional service company in Chicago seeks an Account Specialist to manage customer orders and ensure satisfaction. The ideal candidate has strong customer service skills and experience with project management. This hybrid role requires 3 days onsite and 2 days remote, offering a competitive salary between $70,000 and $80,000 plus benefits including medical and tuition assistance.

Qualifications

• 3-5 years’ experience in customer service including order entry.
• Proficient with computer-based tools, specifically JD Edwards.
• Experience within the lighting, electric, or construction industries is preferred.

Responsibilities

• Serve as primary customer contact and project administrator for orders.
• Ensure accurate processing of customer orders and requests.
• Manage claims and complaints, maintaining customer relationships.

Skills

Customer Service

Order Management

Communication Skills

Problem Solving

Attention to Detail

Education

Associate degree in business

Tools

JD Edwards

MS Office Suite

Job description

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Direct message the job poster from Focal Point, LLC

Senior HR Business Partner at Focal Point, LLC

Focal Point has an immediate opening for an Account Specialist to join our Customer Service team! This position will serve as the primary customer contact and project administrator for order related activities. The successful candidate will have demonstrated ability in establishing and maintaining positive business relationships; both internally and externally.

We are seeking someone with project/order/account management overview experience. This position has a set customer base managing large orders requiring attention to customer needs, a sense of urgency, and a commitment to service, as the customer defines it. She/he will be responsible for supporting customers with order configuration, order processing and status, ensuring delivery requirements and deadlines are met, and complaint resolution. The Account Specialist is expected to exercise sound judgment and creativity in meeting both business goals and customer expectations. This position reports to the Customer Service Supervisor. This is a hybrid work position - 3 days onsite at our offices in Chicago and 2 days remote/WFH.

• Ensure all orders are processed accurately
• Ensure all customer requests for product and general information are processed accurately and are delivered to the customer within the agreed upon lead-time.
• Ensure that all customer databases are accurate and stable at all times.
• Manage a monthly budget aimed to find resolution of any complaints which can’t be processed within the department policies and procedures.
• Ensure promptly resolution of any claims by adhering, as much as possible, to the department policies and procedures
• Establish and maintain business partnerships with customers
• Must be capable of solving problems in intense, time-compressed situations
• Outstanding communication in English, both orally and in writing at multiple levels
• Passionate about customer-service with a sense of urgency.
• Detail oriented, well organized, and able to multi-task
• Professional appearance and attitude

Qualifications:

• Associate degree in business is a plus
• 3-5 years’ customer service experience (customer care, order entry, etc.)
• Customer Service experience within the lighting, electric, or construction industries is a plus
• MRP and Windows knowledge
• Proficient with the use of computer-based tools – JD Edwards (preferred), MS Office Suite
• Salary Range: $70,000 to $80,000 base plus bonus
• Benefits: Medical, Dental, Vision, PTO, Disability, Parental Leave, 401K w/ company match

Focal Point is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Manufacturing, Customer Service, and Project Management

• Industries

  Appliances, Electrical, and Electronics Manufacturing

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Tuition assistance

Disability insurance

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