Account Solution Specialist

Choice Home Warranty; Florida; On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, and vision insurance

Paid time off

Professional training

Job summary

Choice Home Warranty in Sunrise, FL is seeking an Account Solutions Specialist to build partnerships with service providers, onboard vendors, and provide high-volume account support. This role is on-site with full-time hours and a later shift.

You will manage daily tasks, verify credentials, coordinate with internal teams, and help maintain a nationwide network of technicians to deliver outstanding homeowner experience.

Qualifications

• 2+ years in customer service or related roles.
• Proficient with Microsoft Office (Excel).
• Strong organizational and communication skills for high-volume calls.

Responsibilities

• Build Partnerships: Maintain positive, professional relationships with service providers nationwide.
• Streamline Onboarding: Guide new vendors through onboarding, including verifying credentials, licenses, and insurance.
• Provide High-Volume Support: Handle inbound and outbound calls, assisting vendors with account needs, questions, and process issues.
• Solve Problems Proactively: Identify potential vendor issues and work quickly toward effective solutions.
• Stay Organized: Manage daily tasks, follow up on escalations and specialized projects, document accounts accurately, and partner with internal teams to keep our provider network running smoothly.

Skills

Customer service

Vendor management

Administrative roles

Microsoft Excel

Microsoft Office

Tools

Microsoft Office

Job description

If you dream about doing great work and thrive on change, teamwork and new technology, then we’d love to hear from you!

Open Positions

Position:Account Solution Specialist

Location: Sunrise, FL

Job Id:1497-8823

# of Openings:1

Pay: Starting at $25.00 per hour
Job Type: Full-Time, On-Site (Sunrise, FL)
Schedule: 8-hour shift | 5 days/week | Later Shift (Must have flexibility within department hours: Mon-Sat, 8 AM - 7 PM)

Build Relationships. Solve Problems. Make an Impact.
We are looking for a motivated, relationship-driven Account Solutions Specialist to join our growing team in Sunrise, FL! This is more than traditional customer service. You will support, onboard, and strengthen our nationwide network of skilled technicians and service providers, ensuring an exceptional experience for our partners and homeowners.

If you are a strong communicator who thrives in a fast-paced environment where every day is different, we want to hear from you!

What You'll Do

• Build Partnerships: Maintain positive, professional relationships with service providers nationwide.
• Streamline Onboarding: Guide new vendors through the onboarding process, including verifying credentials, licenses, and insurance.
• Provide High-Volume Support: Handle inbound and outbound calls, assisting vendors with account needs, questions, and process issues.
• Solve Problems Proactively: Identify potential vendor issues and work quickly toward effective solutions.
• Stay Organized: Manage daily tasks, follow up on escalations and specialized projects, document accounts accurately, and partner with internal teams to keep our provider network running smoothly.

What We're Looking For

• Experience: 2+ years in customer service, account support, vendor management, or administrative roles. (Recent college grads with strong communication skills are also welcome!)
• Tech & Detail-Oriented: Working knowledge of Microsoft Office (Excel) with strong attention to detail.
• Communication Skills: Comfortable handling high-volume phone communication with diverse personalities while staying patient and solution-focused.
• Dependability: Strong organizational skills to manage multiple priorities and daily follow-ups independently.

Why Join Our Team?

We believe great service begins with great people. You'll join an energetic, collaborative office environment focused on professional growth. We offer:

• Competitive pay starting at $25.00/hour with full-time, consistent hours.
• Comprehensive Benefits: Health, Dental, and Vision insurance.
• Time Off: Paid time off (PTO) to recharge.
• Support: Professional training and ongoing career development.

Our Mission:

We provide homeowners with peace of mind by protecting their most valuable asset. We do this by building strong partnerships with skilled professionals centered around service, communication, and results.