ACCOUNT MANAGER

Rent2Own; Mount Vernon (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Vision insurance

Job summary

Rent2Own in Ohio is seeking a Customer Success Coach to be the primary contact for active customers, delivering consultative support and proactive problem solving to help clients stay on track and achieve ownership of the products they love.

You will negotiate to keep agreements, maintain accurate records in the CRM and POS, and engage customers through visits and personal communication. If you thrive on helping people and driving revenue, this is your chance to lead with energy.

Qualifications

• Excellent communication with customers and stakeholders.
• Proven negotiation and conflict-resolution skills.
• Able to travel to client sites as required.

Responsibilities

• Become the main contact for active customers.
• Negotiate to preserve accounts and protect revenue.
• Record interactions and update CRM/POS records.
• Visit customers in the community as needed.

Skills

Relationship Mgmt

Negotiation

High Energy

Account Ownership

Personalized Communication

CRM Proficiency

Problem Solving

Thick Skin

Tech Savvy

Tools

CRM

POS Systems

Job description

About this position

THE MISSION

You are the ultimate advocate for our customers! Your goal isn’t just to "collect payments"—it’s to keep the dream alive. You are a consultant, a problem-solver, and a negotiator who helps our customers stay on track so they can finally own the products they love. When life gets in the way for our customers, you are the one who steps in with a plan to save the day (and the agreement). But here's the bigger opportunity.... we want someone who has leadership experience and is hungry to succeed, grow, and achieve goals. Are you able to take the initiative and find solutions? Do you move with urgency and get things done? Do you want to be apart of a family, not just get a paycheck? We could be the place for you!

HOW YOU’LL BRING THE MAGIC

The Customer Success Coach

• Relationship Master: You’ll be the primary point of contact for our active customers. You know their names, their stories, and how to help them succeed.
• Win-Win Negotiation: When an account falls behind, you don't just "call"—you connect. You find creative solutions that help the customer keep their gear while protecting the business.
• Energy Matcher: You bring high energy and a positive attitude to every call and visit. You know that consistency + quality messaging = results!
• The "Bucket" Specialist: You’ll own your specific customer lists like a pro. Whether it's following up on returns at the 5-week mark or re-engaging a lost customer, you stay active and intentional.
• No Mass Texting: You keep it personal. No copy-pasting here! You use your words to build real rapport and trust.
• Proactive Probing: Every conversation is an opportunity. You’re always looking for ways to add more value to the customer’s home. (new agreements)

Asset Protection Hero

• Field Warrior: You aren't afraid to get out of the store. Whether you're doing a friendly check-in or a professional retrieval, you represent the brand with total class.
• Accuracy Expert: You keep customer records razor-sharp. Every interaction is documented, and every payment is processed with precision.

DO YOU HAVE THE RIGHT STUFF?

• Elite Communicator: You can talk to anyone, anywhere, about anything. You’re persuasive, empathetic, and firm when you need to be.
• Problem Solver: You love a challenge! Finding a way to make a deal work gives you a rush.
• Thick Skin & Big Heart: You can handle tough conversations with a smile and never lose your cool.
• Tech-Savvy: You can navigate our CRM and POS systems with your eyes closed.

THE PERKS

• The "Magic" Factor: There is no better feeling than helping a customer complete their agreement and officially Own It!
• Independence: You’ll spend time in the office and in the community. No two days are the same.
• Professional Growth: This role is the ultimate training ground for future leaders.

THE BOTTOM LINE: If you’re a people person who loves solving puzzles and winning for your team, you’re the Account Manager we’ve been looking for. Let’s go create some magic!

FUN FACT: We promote within 99.9% of the time

Here at Rent 2 Own, we get Nice Folks Nice Stuff, and we are looking to add some Nice Folks to our teams!

We hire GREAT and I have a feeling that might be YOU!

Feel free to visit www.r2o.com/career for more information about our amazing company!

Job Type: Full-time

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you able to work 40 hours a week? 10AM - 6PM on weekdays and 10AM - 4PM on Saturday's? You would be off on Sunday's and one additional weekday. Would that work for you?

License/Certification:

• Drivers License? (Required)