Account Solution Engineer - Intelligence Community (All Levels)

Salesforce; Virginia (MN); On-site; USD 150,000 - 190,000; Full time

Job summary

Salesforce National Security seeks a senior Solution Engineer to work with IC customers, translating mission needs into Salesforce-based architectures and proofs-of-concept within classified environments.

The role requires hands-on SaaS, data architecture, and front-end engineering, plus practical AI fluency and strong discovery skills, with TS/SCI clearance and U.S. citizenship.

Qualifications

• 7+ years of experience in Solution Engineer roles with enterprise SaaS or mission IT in IC/national security.
• Degree in Computer Science (B.S., M.S., or Ph.D.) required.
• Hands-on SaaS configuration, Data Architecture, Front End development, OOP (Java, C#, Python).
• Practical AI fluency: LLMs, RAG/grounding, agentic engineering, safety, reliability, governance for classified workloads.

Responsibilities

• Lead technical discovery with IC customers and map requirements to Salesforce platform components.
• Design secure, agentic solutions for IC use cases including case management and data aggregation.
• Prototype Agentforce-based solutions in classified environments and address grounding, prompts, and governance.

Skills

SaaS configuration

Data architecture

Front-end development

OOP (Java, C#, Python)

AI fluency

Requirements discovery

IC compliance

TS/SCI clearance

Security & IC domain

Communication

Education

Bachelor/Master/PhD in Computer Science

Tools

Apex

Lightning Web Components

Security architectures

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category Sales Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

CLEARANCE & COMPLIANCE

This role requires a current, active TS/SCI clearance at time of hire. Qualification is contingent upon acceptable results from a background investigation and continued maintenance of the required government security clearance. All offers are contingent upon government approval of your clearance.

ABOUT SALESFORCE NATIONAL SECURITY

Computable Insights LLC, operating as Salesforce National Security (SNS), is a wholly-owned Salesforce subsidiary and the company's dedicated contracting entity for the U.S. Intelligence Community and national security market. We operate at the highest classification levels, delivering mission-critical CRM, AI, and data solutions under the strictest security and compliance regimes in the federal government.

THE ROLE

We're looking for a senior Solution Engineer who thrives in a classified environment and understands the unique operational tempo, access constraints, and mission stakes of IC customers. You'll serve as a trusted technical advisor to intelligence agencies-running discovery, architecting solutions, and building proof-of-concept environments that translate directly into mission value. This isn't a role for someone who presents slides. It's for someone who builds, thinks architecturally, and can operate at TS/SCI without losing any of their engineering edge.

WHAT YOU'LL DO

• Lead deep technical and mission discovery with IC customers-uncover operational gaps, map requirements to the Salesforce platform (CRM, Agentforce, Data Cloud, MuleSoft), and scope executable POC use cases with clear success criteria
• Design and build secure, agentic solutions tailored to IC use cases: case management, analyst workflows, collection management, reporting automation, and multi-domain data aggregation
• Architect and prototype Agentforce-based solutions within classified environments-including grounding strategies, RAG/retrieval patterns, prompt governance, and agent reliability considerations specific to sensitive workloads
• Present technical architecture and business value to both mission operators and senior IC leadership with equal fluency
• Support RFI/RFP responses by contributing technical content, demo scenarios, and architecture documentation
• Work closely with IC program offices to assess feasibility across data classification, security architecture, and operational readiness-ensuring proposed solutions can actually be adopted and sustained
• Partner with SNS Account Executives, Capture Managers, and Customer Success to drive pipeline and support pursuit strategy
• Act as a technical sounding board for the SE team; support junior SEs on complex opportunities and elevate challenges to leadership with context and a proposed path forward
• Build reusable assets-POC templates, demo environments, playbooks-that scale across the IC customer base
• Feed structured Voice of the Customer feedback into Salesforce Product and Engineering to influence the IC roadmap

WHAT YOU BRING

Required

• 7+ years of experience as a Solution or Sales Engineer supporting enterprise SaaS, CRM, or mission IT-ideally with IC or national security customers
• Degree in Computer Science required (B.S., Master's, or Ph.D.)
• Hands-on SaaS configuration, Data Architecture, Front End development, Object Oriented Programming (Java, C#, Python).
• Practical AI fluency: working knowledge of LLMs, RAG/grounding, agentic engineering patterns, and how agentic systems behave in production-including safety, reliability, and governance considerations specific to classified workloads
• Strong discovery and MVP scoping skills: able to run technical and business discovery sessions, define use cases, set measurable success criteria, and produce a feasible execution plan
• Familiarity with IC-specific compliance frameworks
• Current TS/SCI clearance (required at time of hire)
• U.S. citizenship required
• Strong written, verbal, and whiteboard communication skills-able to engage both technical operators and C-level IC leadership

Preferred

• Salesforce certifications: Administrator, Sales Cloud, Service Cloud, Platform Developer, Public Sector Solutions
• Experience with Apex, Lightning Web Components, or equivalent full-stack engineering b