Account Servicing Associate (VPP)

Hyundai Capital America; Plano (TX); On-site; USD 38,000 - 58,000; Full time

Job summary

Hyundai Capital America, based in Plano, TX, is seeking an Account Servicing Associate to support processes within Account Servicing by handling requests from multiple channels and meeting HCA’s KPIs.

You will respond to emails, process title and lease transactions, ensure productivity and compliance, and prepare documentation. This role requires at least 1 year in customer service, strong communication, and proficiency with Microsoft Office.

Qualifications

• Minimum 1 year of experience in a fast-paced customer service role.
• Auto finance experience is a plus.
• High School diploma or GED.
• Strong verbal, written, and interpersonal communication.
• Self-motivated, professional demeanor, and proactive.
• Able to multitask and follow workflows.
• Thrives in a team environment and adapts to change.
• Able to work well under pressure and meet deadlines.
• Proficient with Microsoft Office Suite.
• Proven track record delivering seamless customer experiences.

Responsibilities

• Process account servicing requests, including title processes, VPP cancellations, total loss claims, and lease buyouts, per SLAs.
• Respond to emails and resolve escalated issues with a customer-centric approach.
• Ensure productivity, quality, and compliance standards are met.
• Prepare, send, and archive documentation per policies.
• Make outbound calls to customers, dealers, or third parties to support servicing activities.

Skills

Customer service

Communication

Multitasking

Adaptability

Teamwork

Self-motivation

Pressure management

Problem solving

Time management

Customer focus

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Description - Internal

Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.

We’re a company driven by growth, innovation, and people. At HCA, you’ll find opportunities to build new skills, expand your career, and make a real impact—while working in a diverse, inclusive, and values‑driven environment. We’re proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.

If you’re looking for a fast‑paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement.

What You Will Do

The Account Servicing Associate is responsible for supporting functions and processes within Account Servicing by processing all requests received via multiple channels. This role will ensure all requests/tasks are processed within HCAs timeframes, adhere to HCA’s policy and procedures, per stated workflows as well as compliance and all requests are handled in an expeditious manner per HCA’s KPI’s.

How You Will Make An Impact

• Account Servicing Activity
• Process account servicing requests, including but not limited to title processes, vehicle protection product (VPP) cancellations, total loss claims, and/or lease buyout transactions, in accordance with established SLAs.
• Respond to emails and resolve escalated account issues within designated timeframes, using a customer-centric approach to ensure a positive experience.
• Ensure productivity, quality, and compliance standards are consistently met.
• Prepare, send, and archive documentation in alignment with HCA policies and procedures.
• Make required outbound calls to customers, dealers, or third-party contacts to support account servicing activities.

What You Will Bring To The Role

• Minimum 1 year of experience working in a customer service role in a fast-paced operations environment.
• Auto finance experience a plus.
• High School diploma or GED.
• Demonstrated business etiquette including verbal, written and interpersonal communication skills to collaborate across the organization.
• Self-motivated, professional demeanor, and self-starter.
• Ability to multitask and follow workflow processes for assigned job duties.
• Must be able to successfully operate in a fast paced and team environment.
• Must adapt well to change, possess a high level of agility and successfully adjust to changing priorities.
• Ability to work well under pressure and meet deadlines.
• Proficient with Microsoft Office Suite and working knowledge of general office equipment.
• Proven track record with delivering seamless customer experiences.
• Ability to thrive in a performance coaching environment.

WE TAKE CARE OF OUR PEOPLE

At HCA, our people drive our success. That’s why we offer a competitive rewards package that supports your health, financial future, and overall wellbeing—at work and beyond.

Benefits Highlights

• Vehicle perks – monthly vehicle allowance plus purchase and lease discounts
• Comprehensive health coverage – medical, dental, and vision plans
• Employer-funded HSA contributions to help reduce healthcare costs
• 401(k) with company match and immediate vesting from day one
• 100% company-paid life and disability insurance
• Wellbeing benefits including fitness and health resources
• Leadership programs and career development that support continuous learning
• Paid Volunteer Time Off and a company charitable donation in your honor

What Happens Next

Because great benefits help you thrive—personally and professionally.

Other Details

Our Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace—because we believe diversity builds stronger teams. We comply with all applicable federal, state, and local equal employment opportunity laws and do not discriminate on the basis of race, religion or creed, color, national origin, ancestry, caste, citizenship, sex or gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, medical condition, genetic information, marital status, family care or medical leave status, military or veteran status, political affiliation, or any other characteristic protected by law. Information provided during the application process is requested in good faith and will be used solely in accordance with applicable employment laws.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as by the California Privacy Rights Act of 2020 (“CCPA”).

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at [e-mail].

Primary Location

United States-Texas-Plano

Work Locations

Dallas, TX

Job

Operations Support

Job Type

Regular

Overtime Status

Non-exempt

Schedule

Full-time

Minimum Salary: $

38,300.00

Maximum Salary: $

57,500.00

Job Posting

Sep 9, 2026