Account Services Specialist

JOOLA; North Bethesda (MD); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking an Account Services Specialist to enhance B2B account performance. This role involves managing customer orders, resolving fulfillment issues, and collaborating with internal teams to ensure customer satisfaction. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a customer service orientation. Join a dynamic team in the sporting goods manufacturing sector and contribute to the growth of a renowned brand that has been a pioneer in table tennis and is now expanding into pickleball.

Qualifications

• 3-5 years of experience in logistics or supply chain environments.
• Excellent written and verbal communication skills.

Responsibilities

• Manage daily customer order banks for key accounts.
• Analyze and resolve issues affecting order fill rates.
• Collaborate with cross-functional teams for supply planning.

Skills

Communication Skills

Analytical Skills

Problem-Solving Skills

Customer Service Orientation

Attention to Detail

Education

Bachelor's Degree in Account Service Management

Tools

Microsoft Office

NetSuite

Job description

Job Description: Account Services Specialist at JOOLA

JOOLA, established in 1952 and renowned as a pioneer in table tennis, has expanded into the growing pickleball scene. As an official sponsor of three Summer Olympic Games and top pickleball athletes, JOOLA offers a wide range of equipment and apparel for both sports. With a global presence, JOOLA is seeking an Account Services Specialist to support our B2B accounts.

This role is crucial in optimizing account performance by managing orders efficiently and resolving issues impacting fulfillment. The specialist will utilize tools like NetSuite and reporting systems to monitor customer fill rates, order status, and coordinate with internal teams to ensure customer satisfaction and business growth.

Responsibilities:

• Manage daily customer order banks for key accounts.
• Analyze and resolve issues affecting order fill rates.
• Generate reports on order timelines and system releases.
• Present weekly 'State of the Business' updates to sales and business leaders.
• Collaborate with cross-functional teams to ensure supply planning accuracy.
• Work with sales teams on order fulfillment strategies.
• Develop procedures and reports to improve operations.
• Respond to inquiries regarding orders, shipments, and products.
• Process and confirm sales orders across channels.
• Manage booking deadlines and validate pricing and demand.
• Gain in-depth knowledge of product lines and seasonal plans.
• Maintain account dashboards for KPI tracking and compliance.
• Lead special projects as assigned.

Qualifications:

• Bachelor’s Degree or equivalent experience in Account Service Management & B2B.
• 3-5 years of relevant experience in logistics or supply chain environments.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office, especially Excel; experience with NetSuite preferred.
• Availability during regular working hours (8:30 a.m.–5:00 p.m.).
• Attention to detail, problem-solving skills, and ability to manage multiple tasks under pressure.
• Strong analytical and technical skills, including familiarity with MS Outlook, Word, and other tools.
• Customer service orientation with professional communication skills.
• Ability to work collaboratively across departments and demonstrate leadership qualities.

Additional Information:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Customer Service
• Industry: Sporting Goods Manufacturing