Account Services Representative - Premier, Consultant

Blue Shield of CA; Oakland (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

Blue Shield of California is seeking a Senior Account Services professional to manage premier accounts of large employer groups. The role focuses on coordinating between customers, consultants, and internal teams to deliver critical project milestones and reporting to HR staff.

You will drive process improvements, support operational enhancements, and contribute to data-driven decisions with senior leadership. A strong background in data analytics and MS Office tools is essential.

Qualifications

• Requires a bachelor's degree or High School Diploma/GED and 4 years of additional relevant experience in lieu of a degree.
• Requires 7 years of prior relevant experience.
• Requires a current active Accident & Health Agent or Sickness and Life license with California Department of Insurance or the ability to acquire within the first 90 days of employment to maintain employment
• Requires valid California driver's license and proof of insurance
• Requires experience with data analytics tools including strong MS Office Suite, SharePoint and Teams skills
• Requires experience in explaining complex concepts, ideas, and solutions for processes, products, and capabilities to a wide range of audiences including internal operations leaders, C-Suite & HR decision-makers, and external vendor partners, when applicable
• Some familiarity with formal project management strategies is preferred
• Knowledge of Blue Shield of California (BSC) or prior healthcare payer experience is preferred

Responsibilities

• Serve as a liaison between customers/consultants, the account teams and internal operations staff for the plan.
• Manage key project deliverables for a complex, multi-sited employer group.
• Support technical & operational process improvements and customer reporting with key updates to account teams and HR staff.
• Collaborate with leadership to develop leaders and foster continuous learning.

Skills

Data analytics tools

MS Office Suite

SharePoint

Teams

Executive communication

Education

Bachelor's degree or High School Diploma/GED

Tools

MS Office Suite

SharePoint

Teams

Job description

Your Role

The Premier Accounts team manages all group business with 3,000 or more employees, with nearly 1 million total members. Our strategy to win in the market is to understand and meet the needs of commercial/national public-sector employers, labor trusts, and their consultants in a way that exceeds their expectations by providing easy, understandable interactions and affordable choices through efficient use of premium dollars to establish Blue Shield as the preferred choice in health plans. Reporting to the Senior Manager, Account Service, you will be an integral part of the account management team, serving as a liaison between customers/consultants, the account teams and the internal operations staff for the plan. You will be responsible managing key project deliverables for a complex, multi-sited employer group, supporting any technical & operational process improvements and supporting customer reporting with key informational updates to account teams and the HR staff directly.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Knowledge and Experience

• Requires a bachelor's degree or High School Diploma/GED and 4 years of additional relevant experience in lieu of a degree
• Requires 7 years of prior relevant experience
• Requires a current active Accident & Health Agent or Sickness and Life license with California Department of Insurance or the ability to acquire within the first 90 days of employment to maintain employment
• Requires valid California driver's license and proof of insurance
• Requires experience with data analytics tools including strong MS Office Suite, SharePoint and Teams skills
• Requires experience in explaining complex concepts, ideas, and solutions for processes, products, and capabilities to a wide range of audiences including internal operations leaders, C-Suite & HR decision-makers, and external vendor partners, when applicable
• Some familiarity with formal project management strategies is preferred
• Knowledge of Blue Shield of California (BSC) or prior healthcare payer experience is preferred