Account Services Representative - Premier, Consultant

Blue Shield of CA; Lodi (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Blue Shield of California is seeking a Premier Accounts team member to manage large employer group relationships, coordinate between customers, consultants, and internal operations, and deliver key project deliverables.

The role emphasizes data-driven decision making, effective communication with HR leaders and executives, and support for process improvements to ensure smooth client experiences.

Qualifications

• Requires a bachelor's degree or High School Diploma/GED and 4 years of additional relevant experience.
• Requires 7 years of prior relevant experience.
• Must have an active CA Accident & Health or Life license or ability to obtain within 90 days.
• Requires valid California driver's license and proof of insurance.
• Experience with data analytics tools including MS Office, SharePoint and Teams.
• Ability to explain complex concepts to diverse audiences including executives and HR decision-makers.
• Familiarity with formal project management strategies is preferred.
• Knowledge of Blue Shield of California or healthcare payer experience is preferred.

Responsibilities

• Serve as liaison between customers/consultants, account teams and internal operations staff.
• Manage key project deliverables for large multi-site employer groups and support process improvements.

Skills

Data analytics

MS Office

SharePoint

Teams

Communication

Explain complex concepts

Project management (familiar)

Education

Bachelor's degree

High School Diploma/GED with 4 years experience

Tools

MS Excel

Job description

Your Role

The Premier Accounts team manages all group business with 3,000 or more employees, with nearly 1 million total members. Our strategy to win in the market is to understand and meet the needs of commercial/national public-sector employers, labor trusts, and their consultants in a way that exceeds their expectations by providing easy, understandable interactions and affordable choices through efficient use of premium dollars to establish Blue Shield as the preferred choice in health plans. Reporting to the Senior Manager, Account Service, you will be an integral part of the account management team, serving as a liaison between customers/consultants, the account teams and the internal operations staff for the plan. You will be responsible managing key project deliverables for a complex, multi-sited employer group, supporting any technical & operational process improvements and supporting customer reporting with key informational updates to account teams and the HR staff directly.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Knowledge and Experience

• Requires a bachelor's degree or High School Diploma/GED and 4 years of additional relevant experience in lieu of a degree
• Requires 7 years of prior relevant experience
• Requires a current active Accident & Health Agent or Sickness and Life license with California Department of Insurance or the ability to acquire within the first 90 days of employment to maintain employment
• Requires valid California driver's license and proof of insurance
• Requires experience with data analytics tools including strong MS Office Suite, SharePoint and Teams skills
• Requires experience in explaining complex concepts, ideas, and solutions for processes, products, and capabilities to a wide range of audiences including internal operations leaders, C-Suite & HR decision-makers, and external vendor partners, when applicable
• Some familiarity with formal project management strategies is preferred
• Knowledge of Blue Shield of California (BSC) or prior healthcare payer experience is preferred