Account Services Representative - Middle Market, Consultant - High Tech

Blue Shield of CA; San Francisco (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

Blue Shield of California is seeking an Account Service Representative, Consultant to support Middle Markets by retaining membership and driving growth among technology employers. You will partner with clients, navigate complex issues, and deliver executive-ready communications that reinforce our value as a long-term partner.

The role requires strong cross-functional coordination, end-to-end ownership, and the ability to operate independently in a fast-paced environment while scaling solutions

Qualifications

• Requires a bachelor's degree or equivalent combination of education and experience
• Requires 7 years of prior relevant experience
• Requires a CA Accident & Health or Sickness and Life License or the ability to obtain the license within 90 days of hire date
• Requires experience supporting and servicing technology, AI, or similarly fast paced industries
• Requires advanced proficiency with digital communication tools (e.g., Slack, Microsoft Teams, Zoom, recording and editing presentations, Microsoft Office Suite, Copilot, Calendly, Vimeo, and Salesforce)
• Requires a working knowledge of the hightech (AI) industry, including current trends, emerging technologies, business priorities, workforce needs, and culture, and apply this knowledge to develop effective solutions for clients and brokers
• Working knowledge of health plan operations, benefits administration, claims processing HRIS platforms and the ability to engage credibly with HR, Finance, and executive level client and broker stakeholders

Responsibilities

• Retain existing membership and drive new business growth within technology employer groups
• Assist employers and employees navigating healthcare needs
• Provide executive-ready communications to build trust and align stakeholders
• Collaborate across teams to develop effective solutions for clients and brokers
• Adapt in a dynamic environment and own end-to-end processes

Skills

Client relationship

Cross-functional coordination

Executive communication

Digital tools proficiency

Healthcare technology knowledge

Education

Bachelor's degree

Tools

Slack

Microsoft Teams

Zoom

Microsoft Office

Salesforce

Calendly

Vimeo

Copilot

Recording & editing presentations

Job description

Your Role

The Middle Markets Sales team is responsible for retaining existing membership and driving new business growth within the medium-to-large employer segment. The Account Service Representative, Consultant reports to the Senior Service Manager and plays a role in supporting a portfolio of fast growing, high visibility technology employer groups. In this role, the Account Service Consultant acts as a strategic service partner, proactively anticipating client needs, navigating, and resolving complex issues with speed, and safeguarding the overall client experience. You will work collaboratively with other team members to assist employers, and their employees navigate their healthcare needs. If you enjoy helping others and thinking outside the box for solutions, this might be the right job for you.

Success in this role requires end-to-end ownership, strong cross functional coordination, and the ability to deliver crisp, executive ready communications that build trust, drive alignment, and reinforce Blue Shield of California's value as a long-term partner. The individual should be adaptable, self-directed, and effective operating independently in a dynamic environment.

This is an ideal opportunity for someone who thrives in a fast-paced environment, values autonomy, and enjoys operating independently while making a visible impact across teams and with clients. If you're energized by complex problem solving, relationship stewardship, and supporting innovative technology organizations at scale, this role offers both challenge and growth-with the opportunity to shape outcomes that matter.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building, and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Knowledge and Experience

• Requires a bachelor's degree or equivalent combination of education and experience
• Requires 7 years of prior relevant experience
• Requires a CA Accident & Health or Sickness and Life License or the ability to obtain the license within 90 days of hire date
• Requires experience supporting and servicing technology, AI, or similarly fast paced industries
• Requires advanced proficiency with digital communication tools (e.g., Slack, Microsoft Teams, Zoom, recording and editing presentations, Microsoft Office Suite, Copilot, Calendly, Vimeo, and Salesforce)
• Requires a working knowledge of the hightech (AI) industry, including current trends, emerging technologies, business priorities, workforce needs, and culture, and apply this knowledge to develop effective solutions for clients and brokers
• Working knowledge of health plan operations, benefits administration, claims processing HRIS platforms and the ability to engage credibly with HR, Finance, and executive level client and broker stakeholders