Account Services Representative II

First Southern Bank; Texarkana (AR); On-site; USD 39,000 - 50,000; Full time

Job summary

First Southern Bank in Texarkana is seeking an Account Services Representative II to join our Texarkana Branch. You will deliver exceptional customer service, accurately process transactions, and assist customers with accounts, loans, statements, products, and services.

The ideal candidate has 2+ years of customer service experience, a high school diploma, and strong computer/communication skills. This full-time role offers a competitive pay range and opportunities to grow within the bank.

Qualifications

• 2+ years of customer service experience, preferably in a financial institution.
• Excellent computer and communication skills (in person, phone, and email).
• Able to work in a team and prioritize multiple requests.
• Friendly, courteous, and professional demeanor with high accuracy.

Responsibilities

• Provide the highest level of customer service to associates, customers and the community.
• Build and maintain relationships with customers; identify customer needs and provide education on our products and services.
• Identify and serve customers with account transactions; receive and record cash, checks, and payments.
• Process cash and check withdrawals; assist with opening and closing of accounts.
• Reconcile cash drawers; provide loan processing support to lending staff as needed.

Skills

Customer service

Communication skills

Teamwork

Multitasking

Attention to detail

Education

High School diploma or equivalent

Job description

About the Organization For more than 80 years, First Southern has been focused on meeting the financial needs of customers in the Shoals area with outstanding service. We have now expanded our outstanding service to Marshall County, AL; New Albany, MS; Bronson, FL; Clermont, FL; and Texarkana, AR! We are an independent community bank with leading edge technology but deliver it with a local flair. Our employees take pride in doing what is best for our customers and the bank.

Open Date 8/7/2026

Position Account Services Representative II

Category Customer Service & Retail

Description

Deep Roots, Home Grown, Still Growing… We’re Hiring! Our mission is to deliver valuable and tailored solutions to our broad family of customers in an environment of approachability and excellence. We are looking for a team member who is focused on delivering passionate and consistent excellence, being a great team player, and embracing a diversity of ideas. First Southern Bank is looking for an Account Services Representative to join our team in Texarkana! The Account Services Representative’s responsibilities include providing exceptional customer service to current and prospective customers, accurately and efficiently processing transactions in accordance with established policies and procedures, answering questions regarding accounts, loans, statements, products, and services, identifying opportunities to provide financial solutions that meet their needs, and opening new accounts as appropriate.

Essential Duties and Responsibilities:

• Provide the highest level of customer service in a positive, courteous, and enthusiastic manner to associates, customers and the community
• Build and maintain relationships with customers; identify customer needs and provide education on our products and services
• Identify and serve customers with account transactions
• Receive and record cash, checks, and payments
• Process cash and check withdrawals
• Assists customers with opening and closing of accounts
• Reconcile cash drawers
• Provide loan processing support to the lending staff as needed
• Maintain a strong working knowledge and adhere to bank policies, procedures, and systems
• Performs account maintenance and ensures accuracy by timely follow up and verifications

Requirements:

• Minimum education – High School diploma or equivalent
• 2+ years of customer service experience; highly preferred in a financial institution
• Excellent computer and communication skills (in person, phone, and email)
• Ability to operate in a team environment to accomplish shared goals
• Ability to prioritize multiple demands
• Friendly, courteous, and professional disposition
• Detail oriented with a high degree of accuracy

Equal Opportunity Employer Veterans/Disabled

Exempt/Non-Exempt Non-Exempt

Full-Time/Part-Time Full-Time

Location Texarkana Branch

Shift Days

Pay Range $39,000.00 - $50,000.00 per year

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.