Account Services Representative

WENGER CORPORATION; Owatonna (MN); Hybrid; USD 55,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Profit Sharing

Medical Insurance

Dental Insurance

Vision Insurance

HSA

FSA

Disability Insurance

401k with Match

Life Insurance

Employee Assistance Program

Sales Incentive Plan

Job summary

Wenger Corporation in Owatonna, MN is seeking an Account Services Representative to support a regional sales team in a hybrid position. You will handle administrative tasks, customer coordination, and order processing to ensure a seamless customer experience.

The role requires at least 3 years supporting a B2B sales environment, experience with CRMs, quoting, ERP systems, and MS Office. A business/marketing/communications degree is a plus.

Qualifications

• Minimum of three (3) yrs experience supporting a B2B sales team in a customer service/support environment.
• Experience with CRMs, quoting, and order processing workflows.
• Familiarity with order management systems (ERP) and proficiency using the Microsoft Office Suite.

Responsibilities

• Drive Revenue: Support revenue and service goals by contributing to the regional sales team's success.
• Prepare Customer Quotes: Manage and complete customer quote requests with accuracy and timeliness.
• Process Orders: Enter and process customer orders, verify availability, review pricing and terms, coordinate with internal teams.
• Provide Product/Post-order Support: Deliver product information and coordinate post-order requirements with stakeholders.
• Collaborate with Territory Sales Managers to align sales strategy with customer needs.

Skills

CRM experience

Quoting

Order processing

ERP systems

MS Office

Education

Bachelor's degree in business/marketing/communications

Tools

CRM software

ERP systems

Job description

Job Details

Location: Corporate Headquarters - Owatonna, MN 55060

Position Type: Full Time, Hybrid

Salary Range: $55,000.00 - $60,000.00 Salary/year

Travel Percentage: None

Job Shift: Office Hours

This is a structured hybrid position which requires working in our Owatonna, MN facility: Mondays, Tuesdays, and Thursdays. Wednesdays and Fridays are home office workdays. Therefore, candidates must reside within reasonable drivable distance to the facility.

About Us

At Wenger Corporation, we believe every performance begins with the right support behind the scenes. As an Account Services Representative, you’ll be that crucial support—playing a central role in helping our Sales Team deliver outstanding customer experience from first contact to delivery. You’ll work in a fast-paced, collaborative environment where no two days are the same, and your organizational and communication skills will be essential in helping drive business forward. This role is an exciting blend of administrative support, customer coordination, and operational logistics. You’ll be a go‑to contact for our internal Sales Team as well as our valued customers—ensuring information flows seamlessly, orders are handled with precision, and relationships are built on trust and responsiveness. If you’re someone who thrives in a detail-driven environment, enjoys problem-solving, and takes pride in helping others succeed, this role offers the chance to grow your career in a purpose-driven company that values craftsmanship, service, and excellence.

At a minimum you will need:

• A minimum of three (3) yrs experience supporting a B2B sales team working in a customer service/support environment
• Experience with CRMs, customer interfacing, quoting, and order processing workflows
• Familiarity with order management systems (ERP) and proficiency using the Microsoft Office Suite

It would be great if you also have:

• Bachelor’s degree in business administration / marketing / communications
• Passion for the performing arts, education, or athletics—a bonus!

As an Account Services Representative, a typical day might include:

• Drive Business Results: Support revenue and service goals by actively contributing to the success of a regional sales and service team through timely administrative and operational execution.
• Collaborate with Territory Sales Managers: Build strong working relationships with assigned Territory Sales Managers to ensure alignment of sales strategy, customer needs, and regional priorities.
• Prepare Customer Quotes: Manage and complete all customer quote requests on behalf of assigned sales representatives, ensuring accuracy, timeliness, and consistency with company standards.
• Provide Product Support: Deliver detailed product information to customers to support informed decision-making and enhance overall sales experience.
• Process Orders with Accuracy: Accurately enter and process customer orders, verify product availability, review pricing and terms, and coordinate with internal teams to ensure timely delivery and fulfillment.
• Perform Order Maintenance: Execute requested changes to product on customer orders, including modifications to quantities, color, or delivery information while maintaining data accuracy and documentation.
• Manage Web Requests: Monitor and respond to incoming web-based customer requests, ensuring inquiries are addressed quickly and routed to appropriate internal partners as needed.
• Execute Marketing and Lead Campaigns: Follow up on marketing-generated leads and trade show inquiries within the assigned territory, working with Territory Sales Managers to convert opportunities into active projects.
• Support Project Development: Assist in the creation of sales support materials such as 20-20 drawings, cabinet calculator entries, and other technical inputs required for project scoping.
• Coordinate Direct Bid Activities: Manage direct bid support for the defined geography, collaborating with Territory Sales Managers and cross-functional teams to meet deadlines and ensure complete bid packages.
• Ensure Smooth Project Transitions: Facilitate hand-off to project coordination teams for installation-based orders, ensuring a seamless customer experience through clear documentation and communication.
• Communicate Post-Order Requirements: Serve as a liaison between customers, internal departments, and Territory Sales Managers to coordinate post-order requirements and ensure follow-through on outstanding deliverables.

Benefit offerings include:

• Paid Time Off
• 9 Paid Holidays
• Generous Profit Sharing
• Medical, Dental and Vision Insurance
• Spending Accounts – HSA, FSA, DCFSA
• Company Paid Short-term and Long-term Disability Insurance
• 401k Retirement Plan with Company Match
• Company Paid Life Insurance
• Supplemental Life Insurance
• Employee Assistance Program
• Sales Incentive Plan

Pay information reflects the anticipated compensation range for this position based on current market data. Individual pay is determined by skills, experience, and other relevant factors.

Wenger Corporation's core purpose is to ENRICH LIVES BY ENABLING AND INSPIRING GREAT PERFORMANCES.

Put your passion to work in an exciting, rewarding industry that inspires great performances today!

Wenger Corporation is an Equal Opportunity / Aff. Action Employer