Account Services Representative

NBCUniversal; Chicago (IL); Hybrid; USD 55,000 - 58,000; Full time

Job summary

An established industry player is seeking an Account Services Representative to join their dynamic team. This role involves maintaining account management, collaborating with various departments, and ensuring client satisfaction through effective communication and problem-solving. The ideal candidate will thrive in a fast-paced environment, demonstrating strong interpersonal skills and attention to detail. With a hybrid work model, this position offers flexibility while contributing to a company that values community engagement and inclusivity. If you're passionate about media and client service, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Leave

Tuition Reimbursement

Qualifications

• Bachelor's degree or equivalent experience required.
• Client service and account management experience preferred.

Responsibilities

• Maintain all aspects of account management for clients.
• Coordinate client brand allocations and resolve discrepancies.

Skills

Client Service

Account Management

Communication Skills

Quantitative Reasoning

Detail Orientation

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('SpinCo') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

Job Description

As an Account Services Representative, you will:

• Be responsible for maintaining all aspects of account management while providing timely and accurate information to the sales team and to the client.
• Partner with multiple departments such as Advertising Sales, Inventory, Strategic Planning, Commercial Operations, Finance and Billing.
  
  

Duties And Responsibilities

Client Service:

• Responsible for maintaining and monitoring all upfront and scatter deals in order management system
• Develop strong understanding of our products and capabilities to better develop solutions for advertisers
• Serve as the first line of contact with internal and external entities to ensure proper maintenance of advertisers’ schedules
• Support and enhance agency relationships by monitoring requests and ensuring commercial spots are booked according to guidelines
  
  

Deal Maintenance And Stewardship

• Schedule commercials and coordinate client brand allocations, reconcile account discrepancies, send flowcharts and issue change notices to clients
• Steward deals through careful monitoring of delivery
• Offer recap packages to clients as needed and as available
• Develop a strong working relationship with Commercial Operations guaranteeing a timely and precise order process
• Collaborate with Sales Planner, Account Executive and Marketing to ensure that all marketing elements are properly booked and executed
• Identification and resolution of invoice discrepancies and adjustments
  
  

Qualifications

• Bachelor's degree or equivalent experience
• Must be able to work out of the offices in a hybrid capacity. Tuesday - Thursday onsite; Monday and Friday remote with the flexibility to adjust as business needs dictate.
• Must have unrestricted work authorization to work in the United States now and in the future
• Must be 18 years or older
• Must be willing and able to work overtime, as needed
  
  

Desired Characteristics

• Client Service and/or Account Management experience a plus.
• Strong communication/interpersonal skills, be able to multi-task in a fast paced environment, be detail oriented and responsive, deadline driven and have strong quantitative reasoning skills.
• Computer Skills – Proficient in Microsoft Office (Excel, Word, and Outlook)
  
  

Additional Requirements

Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

Salary range: $55,000 - $58,000; overtime eligible

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [e-mail].

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Advertising

• Industries

  Broadcast Media Production and Distribution, Entertainment Providers, and Media Production

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