ACCOUNT SERVICES REP - LF

LaFrance Corp; Concordville (PA); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision, life and disability insurance

Tuition reimbursement

401K Plan

Fitness center on premises

Job summary

LaFrance Corp in Concordville, Pennsylvania is seeking an Account Services/Customer Service Representative. This hybrid role involves working with Account Teams and Customers to ensure timely manufacture and delivery of branding products.

The ideal candidate will have 5 years of experience in customer service and strong organizational skills. Benefits include medical, dental, vision insurance, tuition reimbursement, and a 401K plan.

Qualifications

• 5 years of customer service experience.
• Ability to manage multiple priorities with attention to detail.
• Proficient in Microsoft Excel and other Office applications.

Responsibilities

• Communicate proactively with customers regarding order status.
• Create and maintain customer order master data.
• Investigate customer concerns to resolve issues.

Skills

Customer service experience

Organizational skills

Communication skills

Microsoft Excel

Detail-oriented

Education

Associate or bachelor's Degree

Tools

Microsoft Office (Excel, Outlook)

ERP System

Job description

Account Services / Customer Service Representative

LaFrance Corp is currently seeking an Account Services/Customer Services Representative.

This is a hybrid role.

About the Role

The Account Services /Customer Services Representative works with the Account Teams and the Customer to provide on-time manufacture and delivery of branding products.

Key Responsibilities

• Communicates proactively with customers regarding order status, shipment schedules, lead times, and delivery commitments
• Creates, edits, and acknowledges sales orders both manually and via electronic portals; identifies special requirements and communicates them to the Production planning team
• Monitors open sales orders and works with production Planning and Shipping teams to ensure on-time delivery
• Creates, edits, and maintains customer and part specific master data including Customer billing and ship-to information, customer part number cross references, customer pricing
• Communicates and coordinates with internal team members to support excellent performance for our customers
• Investigates customer concerns and coordinates internal teams to resolve order, shipment, quality, or invoicing issues
• Maintains accurate records of customer interactions

Requirements

• 5 years of customer service experience
• Associate or bachelor's Degree preferred, or an equivalent combination of education and relevant experience
• Excellent and proven organizational and time management skills
• Ability to manage multiple priorities while maintaining a high degree of accuracy and attention to detail
• Demonstrated ability to prioritize multiple customer requests and resolve issues in a fast-paced environment
• Strong written and verbal communication skills
• Proficient in Microsoft Excel, Outlook, and other Microsoft Office applications; Advanced Excel experience a major plus
• Detail-oriented individual
• Ability to learn customer-specific ordering, forecasting, and supplier portal systems
• Demonstrated professionalism and strong verbal communication skills when interacting with customers and internal teams
• Experience supporting customers in a manufacturing, supply chain, distribution, or industrial environment preferred
• Experience working within an ERP system preferred; Microsoft Dynamics Business Central is a plus

Values

• Passion for learning and creating results
• Eager to be a major contributor to a championship team’s success
• Love of challenges
• Respect for all employees as family members
• Commitment to support our Corporation in living our Core Values

Benefits

Benefits include medical, dental, vision, life and disability insurance, tuition reimbursement, vacation, paid holidays, relaxed dress code, culture teams, 401K Plan, and a fitness center on the premises.

For a full description of our Company products, please view our website at www.lafrancecorp.com