Account Services Rep I

Westgate Resorts; Knoxville (TN); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading company in the hospitality industry is seeking a dedicated Account Services representative. This remote position involves managing customer accounts, ensuring timely collections, and providing exceptional service. Ideal candidates will have customer service and call center experience, and must be equipped to work from home with a stable internet connection.

Benefits

Comprehensive health benefits

Paid Time Off (PTO)

401K with generous company match

Daily Pay benefit

Tuition Assistance

Employee Assistance Program (EAP)

Pet Insurance

Exclusive discounts for Team Members

Qualifications

• Customer Service Representative experience preferred.
• Call Center experience preferred.

Responsibilities

• Communicate with owners to collect past due payments.
• Identify accounts needing research or skip tracing.
• Provide accurate account information during communication.

Skills

Customer Service

Call Center

Job description

This position is responsible for all Account Services activity on accounts to maintain the best possible portfolio performance and customer service. This may be done with the use of a predictive dialer as well as working manually from reports. Areas of responsibility are primarily inbound calls, but may include some outbound as well. Past due HOA (maintenance and taxes) are also collected. Responsible for complying with all Federal and State laws and regulations as well as internal policies and procedures.

Duties

• Communicate with owners by telephone in order to collect all past due monies owed on the account to include past due payments, past due down payments, past due maintenance, taxes, and use fees.
• Identify accounts that need additional research or skip tracingand take necessary action to ensure the account is contacted in a timely fashion.
• Provide accurate information to owners regarding their account during every communication.
• Follow training and quality models to ensure proper Account Services methods are used and quality customer service is provided during even the most difficult calls.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

• Customer Service Representative experience preferred
• Call Center experience preferred
• Must have a dedicated homework space that is free from distractions and interruptions
• Must have a stable internet connection with a minimum download speed of 100 Mbps and an upload speed of at least 10 Mbps

Remote Worker Considerations:

Candidates who are selected for this position will be trained remotely and must be able to work from home in a designated work area with company-provided technology equipment. This remote/WFH position requires you to have a stable connection to your Internet Service Provider with a reliable and consistent network (minimum internet download of 100 Mbps and 10 Mbps upload speed.

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [e-mail] with the job title and the location of the position for which you are applying.