Patient Accounts Customer Services Representative I

WellSpan Health; Waynesboro (Franklin County); On-site; USD 32,000 - 40,000; Full time

Job summary

WellSpan Health is seeking a Patient Accounts Customer Services Representative I to provide excellent customer service in a call center environment. The role involves processing payments, handling inquiries, and maintaining patient accounts while ensuring compliance with regulations. This entry-level position requires a High School Diploma or GED and offers full-time employment in the healthcare industry.

Qualifications

• 3-6 months of relevant work experience preferred.

Responsibilities

• Ensure accurate collection and entry of financial and biographical data.
• Complete billing processes, including recording data and preparing claims.
• Resolve billing issues and update insurance information.

Skills

Communication

Interpersonal Skills

Education

High School Diploma or GED

Job description

Patient Accounts Customer Services Representative I

Join to apply for the Patient Accounts Customer Services Representative I role at WellSpan Health.

Job Description: Represents the system professionally, providing excellent customer service. Handles calls in a call center environment to assist with requests, concerns, and inquiries. Responsible for processing payments, establishing payment plans, updating insurance information, and maintaining patient accounts. Performs account follow-up, inquiry responses, problem resolution, and interacts with patients, authorized representatives, and insurance companies to ensure payment compliance with regulations.

Responsibilities:

• Ensure accurate collection and entry of financial and biographical data, adhering to HIPAA and privacy standards.
• Complete billing processes, including recording data, investigating charges, updating information, and preparing claims.
• Coordinate with departments for precertification, preauthorization, and referrals related to managed care.
• Take corrective actions such as follow-up, rebilling, and adjustments as needed.
• Answer inquiries regarding patient accounts and explain charges, services, and policies.
• Resolve billing issues and update insurance information.
• Process and distribute billing copies and handle electronic payments.

Additional Expectations:

• Maintain accurate records, reports, and files.
• Follow established policies, procedures, and standards.
• Participate in educational and training programs.
• Provide outstanding customer service, foster teamwork, and promote fiscal responsibility.

Qualifications:

• High School Diploma or GED required.
• 3-6 months of relevant work experience preferred.
• Excellent communication and interpersonal skills.

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Industry: Hospitals and Health Care