Account Services & Compliance Specialist

Western Bank; Lubbock (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Western Bank is seeking an Entry Level Account Services Specialist in Lubbock, TX. The role supports branch and frontline staff by maintaining accurate account records and ensuring compliance with internal policies and regulatory requirements.

The position focuses on data integrity, product setup, and process improvement across multiple banking systems, with responsibilities spanning documentation, new accounts, and reporting to management.

Qualifications

• Strong attention to detail and accuracy in data handling.
• Clear written and verbal communication skills for frontline and management.
• Ability to work independently and complete daily tasks.
• Proven multitasking and prioritization abilities in a banking ops context.
• Knowledge of bank products and services and regulatory compliance.

Responsibilities

• Provide Tier 1 support to frontline staff and Branch Managers.
• Oversee daily document review and indexing for accuracy and completeness.
• Review and document daily maintenance logs and new account reviews.
• Establish new products in XE and maintain related records.
• Assist in training frontline personnel on new products, policies and procedures.
• Process interest adjustments for CDs, DDAs, savings accounts, and IRAs.

Skills

Attention to detail

Decision-making

Written and verbal communication

Independent work

Time management

Compliance/Policy knowledge

Tools

Banking systems

Job description

Western Bank is seeking an Entry Level Account Services Specialist in Lubbock, TX. The role supports branch and frontline staff by maintaining accurate account records and ensuring compliance with internal policies and regulatory requirements.

The position focuses on data integrity, product setup, and process improvement across multiple banking systems, with responsibilities spanning documentation, new accounts, and reporting to management.