Account Services Analyst

MRO Corporation; Nashville (TN); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Job summary

MRO Corporation in Nashville, TN is seeking an Account Services Specialist to manage medical and imaging records releases by mail or courier, and to handle online, email, and fax requests.

The role requires notary certification and strong organizational and customer service skills to provide timely updates and support to patients and staff. The position offers comprehensive benefits and growth opportunities.

Qualifications

• Strong organizational, time management, and written/verbal communication skills.
• Self-motivation, drive, and initiative.
• Excellent customer service with empathy, promptness, and eagerness to expedite.
• Confidentiality and discretion are required.
• Ability to work effectively with employees at all levels.
• Ability to understand and present health information data with HIPAA compliance.
• Flexibility to adapt to frequent changes in the industry.
• High School Diploma or equivalent.
• Experience in customer service and conflict resolution.

Responsibilities

• Manage mailouts within MRO Clinics CarePortal to ensure efficient releases of information.
• Ensure recipient information is accurate and complete on each mailout to be released.
• Release medical records/imaging/forms in the appropriate medium (paper or electronic).
• Coordinate with courier services to schedule pickup of packages.
• Coordinate with notaries for certifications prior to release.
• Manage and distribute incoming records requests via email/online submission and main fax line.
• Provide accurate and timely status updates to requesters via email or phone.
• Assist patients/requesters walk-ins and coordinate with Account Managers for STAT requests.
• Pull and/or burn imaging records to CD/DVD for release via mail or pickup.
• Monitor office supply inventory and request additional supplies when needed.
• Escalate issues to department leaders as necessary.

Skills

Organizational skills

Time management

Verbal and written communication

Customer service

Confidentiality

HIPAA compliance

Professionalism

Relationship building

Education

High School Diploma or equivalent

Job description

Overview

ROLE:

The Account Services Specialist is primarily responsible for the management, prioritization, and release of medical records and imaging records via mail or courier service. This role is also responsible for management and distribution of incoming record requests received through online submission, email, and fax.

Candidate must be a certified Notary Public

Responsibilities

TASKS AND RESPONSIBILITIES:

• Effectively manage all mailouts within MRO Clinics CarePortal to ensure efficient releases of information.


• Ensure recipient information is accurate and complete on each mailout to be released.


• Release medical records/imaging/forms in the appropriate medium (paper or electronic) based on MRO Clinics policies/procedures and/or requester's preference.


• Coordinate with courier services to schedule pickup of packages, when applicable.


• Coordinate with notaries for certifications prior to release, when applicable.


• Manage and distribute incoming records requests received through email/online submission, as well as MRO Clinics main fax line.


• Provide accurate and timely status updates to requesters inquiring through email or by phone.


• Provide assistance to patient/requester walk-ins, and coordinate with Account Managers as needed to handle any necessary STAT requests or questions.


• Pull and/or burn imaging records to CD/DVD for release via mail or patient pickup.


• Monitor office supply inventory, and request additional supplies when needed.


• Escalate issues and/or errors found to department leaders as necessary.

Qualifications

SKILLS|EXPERIENCE:

• Strong organizational, time management, networking, and excellent verbal and written communication skills


• Self-motivation, drive, and initiative


• Excellent customer service skills including but not limited to empathy, compassion, promptness, eagerness to expedite and get the job done


• An outgoing and confident approach


• Confidentiality and discretion is required


• Ability to work effectively and professionally with employees at all levels of an organization


• The ability to understand and present health information data while remaining HIPAA compliant


• The flexibility to adapt to frequent changes in the industry and office


• High School Diploma or equivalent required.


• Previous experience in customer service and conflict resolution

Total Compensation

Base pay is one element of the total compensation package. Eligible employees may also receive an annual cash bonus and have access to a comprehensive benefits offering, including medical, dental, vision, life insurance, and a 401(k) plan.

Salary Range It is not typical for an individual to be hired at or near the top of the range. Individual pay may be influenced by factors such as skills, qualifications, experience, licensure, certifications, geographic location, and internal equity.

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