Account Service Coordinator

Elevance Health; Indianapolis (IN); Hybrid; USD 50,000 - 70,000; Full time

Job summary

A prominent health company is seeking an Account Service Coordinator in Indianapolis to enhance customer service and resolve complex claims. This hybrid role involves teamwork and individual autonomy, aimed at improving benefit support and client relations. Elevance Health offers competitive compensation and a supportive work culture focused on associate growth and well-being.

Benefits

Medical, dental, vision benefits

Paid holidays and PTO

401(k) + match

Stock purchase plan

Wellness programs

Financial education resources

Qualifications

• Requires BA/BS and 3 years managing business operations or customer relationships.
• Sales license may be required.
• Experience with WGS System is preferred.

Responsibilities

• Interprets plan benefit design and resolves complex claims.
• Acts as primary contact for escalated client issues.
• Collaborates with internal departments to gather information.

Skills

Analytical skills

Reporting

Customer relationship management

Education

BA/BS degree

Tools

Microsoft Excel

Salesforce

WGS System

Job description

Account Service Coordinator

Location: Indianapolis, IN. This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace.

The Account Service Coordinator is responsible for providing advanced customer service representation for accounts.

How you will make an impact:

• Interprets and supports plan benefit design.

• Resolves complex claims, benefit, and enrollment issues.

• Act as the primary point of contact for resolving escalated client issues that cannot be resolved through standard channels.

• Analyze and investigate complex issues related to client benefit configurations, access to care discrepancies, and programs not activated correctly, involving collaboration with internal teams.

• Collaborate with internal departments such as claims, product, customer service, and legal to gather necessary information and coordinate actions

Minimum Requirements

• Requires a BA/BS and a minimum of 3 years of experience managing business operations and/or customer relationship; or any combination of education and experience which would provide an equivalent background.

• Sales license may be required.

Preferred Experience, Skills, and Capabilities:

• Experience with WGS System is strongly preferred.

• Strong analytical and reporting experience is preferred.

• Proficiency in Microsoft Excel and Salesforce is strongly preferred.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [e-mail] for assistance.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.