Account Service Coordinator

Elevance Health (Anthem); California (MO); Hybrid; CAD 95,000 - 142,000; Full time

Job summary

Elevance Health is seeking an Account Service Coordinator to deliver advanced customer service for accounts in a hybrid setup. The role involves interpreting plan benefits, resolving enrollment and claims issues, and coordinating open enrollment and training sessions.

You will travel to worksites as needed and engage in client presentations. A BA/BS and 3+ years in operations or customer relations are expected, with bilingual Spanish a plus.

Qualifications

• Requires a BA/BS and a minimum of 3 years' experience in business operations and/or customer relationship management.
• Sales license may be required.
• Willingness to travel to worksite and other locations as necessary.

Responsibilities

• Provides advanced customer service representation for accounts.
• Interprets and supports plan benefit design and resolves complex claims, benefits, and enrollment issues.
• Coordinate open enrollment meetings, renewal processes, training sessions, and on-site facility visits.

Skills

Customer service

Account management

Communication

Presentation

Education

BA/BS degree

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Account Service Coordinator

Hybrid 1: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

The Account Service Coordinator is responsible for providing advanced customer service representation for accounts.

How you will make an impact:

• Interprets and supports plan benefit design.
• Resolves complex claims, benefit, and enrollment issues.
• Makes routine account visits. Coordinates open enrollment meetings, renewal process and training sessions; and on-site facility visits.

Minimum Requirements:

• Requires a BA/BS and a minimum of 3 years of experience managing business operations and/or customer relationship; or any combination of education and experience which would provide an equivalent background.
• Sales license may be required.
• Travels to worksite and other locations as necessary.

Preferred Skills, Capabilities and Experiences:

• Health insurance or employee benefits experience preferred.
• Microsoft Excel and PowerPoint experience preferred.
• Virtual presentation and client communication experience preferred.
• Bilingual Spanish a plus.

For candidates working in person or virtually in the below location(s), the salary* range for this specific position is $66,528 to $99,792

Locations: California

In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company.

The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

*The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, paid time off, stock, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Job Level: Non-Management Exempt

Workshift: 1st Shift (United States of America)

Job Family: SLS > Sales Support

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least on