Account Resolution Specialist (Accounting, Tax, Bookkeeping)

Sitel Corp.; Northern (KY); Hybrid; USD 21,000 - 29,000; Full time

Benefits offered by this job

Paid training

Full-time (40 hrs/wk)

Medical/dental/vision/life

401K with company match

Employee discounts

Referral bonuses

Career development

Leadership

Employee-focused culture

Job summary

Foundever is hiring Account Resolution Specialists to support QuickBooks Online Accountant customers through inbound calls. You will guide clients in invoicing, bookkeeping, setup, and payroll while delivering a white-glove service in a fully remote role.

We offer 100% paid training, full-time schedules, and benefits including medical, dental, vision, life, plus 401K matching. Strong communication and adaptability are essential for success in this role.

Qualifications

• Experience with QuickBooks is required.
• ProAdvisor certification preferred.
• Customer service experience, including advisory roles is beneficial.
• Excellent verbal and written communication skills.
• Ability to learn new products and quickly adapt to updates.
• Familiarity with payroll/bookkeeping concepts is a plus.

Responsibilities

• Assist QuickBooks Online Accountant customers via inbound calls.
• Provide white-glove service to premium customers.
• Guide users through invoicing, bookkeeping, setup, payroll, and more.
• Demonstrate problem-solving on complex issues related to QuickBooks.
• Stay updated on latest QuickBooks versions and related products.
• Collaborate with peers to ensure optimal customer and employee experience.

Skills

QuickBooks experience

QuickBooks Online Accountant

Customer service experience

Excellent communication

Adaptability to new features

Payroll and bookkeeping concepts

QuickBooks ProAdvisor (preferred)

Job description

Remote, Any Location, US

Job Description:

Job Description

Account Resolution Specialist

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference.

Job Overview

Foundever is hiring Account Resolution Specialists! As part of our Contact Center Support Team, you will deliver exceptional, personalized support on accounting and tax platforms by guiding customers through QuickBooks features like invoicing, bookkeeping, account setup, and payroll! Experience with basic financial concepts related to bookkeeping and accounting is a plus!

Work with Us and Enjoy:

• $18/hour
• 100% paid training
• Full time schedules (40 hours per week)
• Benefits including medical, dental, vision, and life insurance
• 401K retirement plan with company match
• Employee discounts
• Referral bonuses
• Experienced leadership
• Employee-focused culture
• Career development opportunities

Responsibilities:

• Support the QuickBooks Online Accountant customers to manage their clients’ QuickBooks accounts through inbound phone calls
• Provide a white-glove customer service experience to premium customers
• Guide customers through QuickBooks features including invoicing, bookkeeping, account setup, payroll, and more
• Demonstrate critical thinking and problem-solving skills through complex issues
• Stay knowledgeable and updated on the newest versions QuickBooks and associated products
• Collaborate with peers and partners to ensure the best customer and employee experience

Qualifications:

• Experience with QuickBooks required, QuickBooks Online Accountant a plus
• Proven experience in the customer service industry, preferably with involvement of an advisory role
• Exceptional verbal and written communication skills
• Ability to learn new products and quickly adapt to new features/updates
• Experience with or interest in basic financial concepts related to bookkeeping/payroll/Accounting 101
• Certified in QuickBooks ProAdvisor (preferred)

About Foundever™

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.

Military Partners

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.