Commercial Account Resolution Specialist

Weltman, Weinberg & Reis Co., LPA; Independence Township (OH); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive benefits

Free parking

On-site fitness center

Bistro-style onsite vending

Job summary

Weltman, Weinberg & Reis Co., LPA is seeking a Commercial Account Resolution Specialist to locate and contact businesses and guarantors to secure payment of outstanding debts. The role emphasizes negotiation and data entry within the firm’s systems, with a focus on accuracy and professionalism.

The position is based in Ohio with standard business hours and requires a background check. Prior collections experience is preferred, and bilingual ability is a plus.

Qualifications

• High school diploma or general education degree (GED).
• 1-3 years relevant experience in collections, accounts receivable or related industry.
• Commercial collection (B2B) experience preferred.
• Goal driven to achieve top performance on monthly revenue goals.
• Accurate typing and data entry skills.
• Knowledge of basic computer operation, including internet research.
• Basic knowledge of Excel.
• Maintains composure in difficult situations.
• Communicates effectively verbally and in writing.
• Bilingual preferred, but not required.
• Must be able to pass a detailed background check and drug screen.

Responsibilities

• Requests and mails form letters to businesses and/or personal guarantors to notify and encourage payment of delinquent commercial accounts.
• Confers with businesses and/or personal guarantors by telephone to determine reason for overdue payment and attempt payment resolution.
• Calculates payment arrangements and negotiates settlements requiring supervisor/client approval.
• Documents financial status of the business and/or guarantors and updates notes in the case management system.
• Contacts businesses, guarantors, and attorneys to provide status updates and request additional information.
• Obtains information to handle payments by phone.
• Uses skip tracing tools and public records to locate contact information.
• Decides next activity on the file and monitors required documents.
• Utilizes all options to achieve payment of debt.
• Handles files per Weltman and client standards.
• Maintains professionalism in all interactions.
• Completes required training for the role.
• Performs additional duties as needed.

Skills

Typing & data entry

Computer literacy

Excel basics

Verbal & written communication

Bilingual (preferred)

Professionalism

Education

High school diploma or GED

Tools

Skip tracing tools

Internet research tools

Job description

The Commercial Account Resolution Specialist is responsible for locating and contacting businesses and/or personal guarantors in an attempt to secure payment of outstanding debts in accordance with applicable regulatory policies as well as Weltman guidelines and client standards.

Location: This position can sit in our Cleveland, Ohio or Dublin, Ohio locations.

Hours: Monday - Friday 8:00am - 4:45pm

Responsibilities/Duties/Functions/Tasks

• Requests and/or mails form letters to businesses and/or personal guarantors to notify and encourage payment of delinquent commercial accounts.


• Confers with businesses and/or personal guarantors by telephone in an attempt to determine reason for overdue payment and make an attempt for payment resolution


• Calculates payment arrangements and negotiates settlements which may require supervisor/client approval


• Documents information about the financial status of the business and/or personal guarantors, status of collection efforts and performs data entry to update notes within the firm’s computer system


• Contacts businesses, personal guarantors and attorneys to provide status updates and request/supply additional information and documentation.


• Obtains information to handle payments by phone


• Conducts searches utilizing various skip vendor tools as well as internet and public record sources to locate business and/or personal guarantor contact information


• Makes decision for next activity on the file and monitors for any required documents


• Ensures all available options are utilized to achieve payment of debt


• Handles files in accordance with Weltman and client standards


• Maintains a high level of professionalism in all interactions


• Completes all required training applicable to the assigned position


• Additional duties as requested or required

Qualifications

• High school diploma or general education degree (GED)


• 1-3 years relevant experience in collections, accounts receivable or related industry


• Commercial collection (B2B) experience preferred


• Goal driven to achieve top performance on monthly revenue goals


• Accurate typing and data entry skills


• Knowledge of basic computer operation, including internet research


• Basic knowledge of Excel


• Maintains composure in difficult situations


• Communicates effectively verbally and in writing


• Bilingual preferred, but not required


• Must be able to pass a detailed background check and drug screen

Compensation And Benefits

• $20.33- $24.78 per hour plus potential monthly bonus


• Paid Time Off (PTO) - 16 days annually + 9 Company paid holidays


• Bilingual is a plus (Spanish Speaking)


• Competitive benefits - Medical, Rx, Dental, Vision, 401(k), Parental Leave, Life and Disability Insurance and more. You can review our benefits at www.weltman.com/careers for more information.


• Promotional opportunities from within the firm


• Employee Perks available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc. On site \"Bistro to Go\" vending and fresh foods available


• Free parking


• Free onsite fitness center available to all employees

EEO Statement: WWR/Weltman is an Equal Opportunity Employer.