Account Resolution Specialist

Weltman, Weinberg & Reis; Dublin (OH); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

PTO 16 days annually + 9 holidays

Free parking

On-site fitness center

On-site Bistro to Go

Promotional opportunities

Job summary

Weltman, Weinberg & Reis in Dublin, OH seeks an Account Resolution Specialist to locate and contact businesses and personal guarantors to secure payment of delinquent accounts. This role emphasizes professionalism and adherence to regulatory guidelines and client standards.

Responsibilities include sending letters, negotiating settlements, documenting financial status, performing skip-trace research, and updating the firm’s system.

Qualifications

• High school diploma or GED required.
• 1-3 years in collections, accounts receivable or related.
• Able to meet monthly revenue goals.
• Accurate typing and data entry skills.
• Basic computer operation and internet research knowledge.
• Basic Excel knowledge.
• Maintains composure in challenging situations.
• Strong verbal and written communication.
• Able to pass a detailed background check and drug screen.

Responsibilities

• Requests and mails form letters to businesses and guarantors to encourage payment.
• Confers by telephone to determine reasons for overdue payments and resolve them.
• Calculates payment arrangements and negotiates settlements with supervisor/client approval.
• Documents financial status and updates notes in the firm’s system.
• Contacts businesses, guarantors and attorneys for updates and information.
• Obtains information to handle payments by phone.
• Conducts skip-trace searches to locate contact information.
• Decides next activity on the file and monitors required documents.
• Utilizes all options to achieve payment of debt.
• Handles files per Weltman and client standards and maintains professionalism.
• Completes required training and accepts additional duties as needed.

Skills

Collections experience

Goal oriented

Typing / data entry

Communication skills

Computer basics

Composure under pressure

Background check readiness

Education

High school diploma or GED

Tools

Excel

Job description

The Account Resolution Specialist is responsible for locating and contacting businesses and/or personal guarantors in an attempt to secure payment of outstanding debts in accordance with applicable regulatory policies as well as Weltman guidelines and client standards.

Responsibilities/Duties/Functions/Tasks:

• Requests and/or mails form letters to businesses and/or personal guarantors to notify and encourage payment of delinquent accounts.
• Confers with businesses and/or personal guarantors by telephone in an attempt to determine reason for overdue payment and make an attempt for payment resolution
• Calculates payment arrangements and negotiates settlements which may require supervisor/client approval
• Documents information about the financial status of the business and/or personal guarantors, status of collection efforts and performs data entry to update notes within the firm’s computer system
• Contacts businesses, personal guarantors and attorneys to provide status updates and request/supply additional information and documentation.
• Obtains information to handle payments by phone
• Conducts searches utilizing various skip vendor tools as well as internet and public record sources to locate business and/or personal guarantor contact information
• Makes decision for next activity on the file and monitors for any required documents
• Ensures all available options are utilized to achieve payment of debt
• Handles files in accordance with Weltman and client standards
• Maintains a high level of professionalism in all interactions
• Completes all required training applicable to the assigned position
• Additional duties as requested or required

Qualifications:

• High school diploma or general education degree (GED)
• 1-3 years relevant experience in collections, accounts receivable or related industry
• Goal driven to achieve top performance on monthly revenue goals
• Accurate typing and data entry skills
• Knowledge of basic computer operation, including internet research
• Basic knowledge of Excel
• Maintains composure in difficult situations
• Communicates effectively verbally and in writing
• Must be able to pass a detailed background check and drug screen

Compensation and Benefits:

• The expected compensation is $18.29 hr. - $22.04 hr. and potential uncapped monthly bonus
• Uncapped monthly bonus opportunities (average annual potential bonus $21,000 after 1 year of employment)
• Paid Time Off (PTO) - 16 days annually + 9 Company paid holidays
• Bilingual is a plus (Spanish Speaking)
• Competitive benefits - Medical, Rx, Dental, Vision, 401(k), Parental Leave, Life and Disability Insurance and more. You can review our benefits at www.weltman.com/careers for more information.
• Promotional opportunities from within the firm
• Employee Perks available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc. On site "Bistro to Go" vending and fresh foods available
• Free parking
• Free onsite fitness center available to all employees

Physical and Mental Demands:

The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to remain in a stationary position at a workstation. This position requires constant use of hands and fingers for typing and operating a computer and other office equipment. The employee must possess the ability to communicate information and ideas in writing and verbally. Occasional standing, walking, bending, and lifting of items weighing up to 15 pounds may be required. Close visual acuity is needed to read, analyze data, and view a computer terminal for extended periods.

This position operates in a professional office environment. It is representative of those an employee encounters while performing the essential functions of this job. The employee will experience low to moderate noise levels and moderate interruptions. The workspace is well-lit and climate controlled.

EEO Statement:

Weltman is an equal opportunity employer.

#Collector

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.