Account Resolution Specialist

Roofstock, Inc.; Dallas, Northern (TX, KY); Hybrid; USD 33,000 - 36,000; Full time

Benefits offered by this job

Generous PTO Policy

12 Paid Holidays

401k Program

Wellness subsidies

Home office/cell phone subsidies

Health, dental, vision insurance

Job summary

Roofstock, Inc. is seeking an Account Resolution Specialist to focus on delinquency management and eviction coordination across managed properties.

The role involves working with residents, legal teams, and property managers to resolve payment issues promptly and within legal guidelines. Responsibilities include monitoring delinquencies, initiating eviction steps when needed, and maintaining detailed records and reports to support management decisions.

Qualifications

• 3+ years in real estate or property management overseeing rental operations.
• Excellent written and verbal communication; negotiation skills.
• Ability to work independently and with cross-functional teams.

Responsibilities

• Monitor delinquency rates and minimize late payments.
• Initiate eviction processes per local laws.
• Communicate with residents about delinquency and payment plans.
• Collaborate with legal teams on eviction timelines.
• Maintain records of delinquency cases and payments.
• Analyze delinquency trends and suggest process improvements.
• Coordinate with property management to address issues.
• Stay updated on delinquency and eviction laws.
• Prepare reports on delinquency and eviction metrics.
• Provide training to property management on delinquency prevention.
• Attend court appearances in person or via Zoom.

Skills

Relationship building

Negotiation

Communication

Budgets

Spreadsheets

Tools

Google Apps

Workflow engines

Project management tools

Mobile payments

Job description

As the leading end-to-end investment platform for single-family rental homes (SFR), our mission is to reinvent the rental housing ecosystem for the benefit of all. We successfully merge our passion for helping investors build wealth through real estate with cutting edge technology that transforms the way they do it.

How it’s going (and growing)

With a talented team of 750+ Roofsters, our collaborative, can-do culture is what fuels our growth. In 2022, we closed on our Series E, raising $240 million, and have offices in the Bay Area and New York City. Our growth includes recent acquisitions of Stessa (financial and asset management software), RentPrep (tenant screening and placement service for landlords), and Mynd (property management platform for both Retail and Institutional investors). In 2025, Roofstock took an ownership stake in Casago (short-term rental management services), expanding our platform to support both long-term and short-term rental investment services.

About the Role

As a Account Resolution Specialist at Mynd, you will focus on managing delinquency rates and eviction processes to ensure timely resolution of payment issues and adherence to legal requirements. You will work closely with residents and legal teams, utilizing your expertise in property management and tenant relations to mitigate risks and maintain financial stability within our managed properties.

Responsibilities

• Monitor delinquency rates and implement strategies to minimize late payments and non-payment issues.
• Initiate eviction processes in accordance with local laws and lease agreements when necessary.
• Communicate with residents regarding delinquency concerns, payment plans, and eviction notices.
• Collaborate with legal teams to ensure eviction procedures comply with legal requirements and timelines.
• Maintain accurate records of delinquency cases, payments, and eviction proceedings.
• Analyze delinquency trends and provide recommendations for improving payment processes and reducing delinquency rates.
• Coordinate with property management teams to address delinquency-related issues and support resident retention efforts.
• Stay updated on relevant laws and regulations related to delinquency and eviction processes.
• Prepare reports and presentations on delinquency and eviction metrics for management review.
• Provide training and guidance to property management teams on delinquency prevention strategies.
• Court appearances in person, if in market, or via Zoom as needed.

Qualifications

• 3+ years of experience in the real estate or property management industry, overseeing daily operations of single-family or multi-family rental homes
• Ability and desire to cultivate relationships, deescalate tough situations, and negotiate creative solutions
• General understanding of leasing, property management, and real estate investing principles
• Excellent verbal and written communication skills; utilization of proper grammar, spelling, and tone
• Experience managing budgets, manipulating spreadsheets, and generating financial reports
• Tech proficiency with Google applications, workflow engines or project management tools, and mobile payment applications
• Ability to work independently and as part of a cross-functional team, driving projects through to completion
• Flexible schedule with the ability to work evenings and weekends, as needed
• Knowledge of local residential real estate laws and regulations
• Ability to travel, including quarterly overnight visits throughout your assigned territory

Preferred Qualifications

• Proficiency with property management, inspection, and renovation software (e.g. Yardi, MRI, AppFolio, Onesite, Matterport, Renowalk, and/or Propertyware)

Location

10%

Compensation

$24.00-$26.00 hourly. The compensation range may be adjusted based on experience and location.

Pay Transparency

Our compensation reflects several US geographic markets. The base pay for this position represents the expected salary for this position. Ultimately, your pay will be determined based on several factors, including location, job-related knowledge, skills, experience, and other job-related factors. Roofstock is a total compensation company; the base salary is only a part of our total compensation package.

• Generous PTO Policy
• 12 Paid Holidays
• 401k Program
• Wellness and home office/cell phone subsidies
• Robust health, dental, vision insurance, and more
• Wellness and home office/cell phone subsidies

Must be authorized to work in the U.S. is a precondition of employment, and we are unable to sponsor H1-B Visas at this time.

Any offer of employment is conditioned upon the successful completion of a background investigation.

Commitment to Equal Employment Opportunity

Roofstock is an equal opportunity employer. In keeping with the values of Roofstock, we make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Roofstock’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.