Account Resolution Specialist

Mynd; Dallas (TX); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Generous PTO Policy

12 Paid Holidays

Volunteer Time Off

Paid Parental Leave

401k Program

Wellness subsidies

Job summary

Mynd is seeking an Account Resolution Specialist in Dallas, TX, to manage delinquency rates and eviction processes, ensuring timely payment resolution and compliance with laws.

You will work closely with residents and legal teams, maintain records, analyze trends, and provide training to property management teams. This role requires up to 10% travel and offers competitive benefits and paid time off.

Qualifications

• 3+ years in real estate or property management overseeing rental operations
• Ability to cultivate relationships, deescalate situations, and negotiate solutions
• Understanding of leasing, property management, and real estate investing
• Excellent verbal and written communication with proper grammar and tone
• Experience managing budgets and generating financial reports
• Proficient with Google apps and project management tools; tech savvy
• Ability to work independently and in cross-functional teams
• Flexible schedule including evenings and weekends when needed
• Knowledge of local residential real estate laws and regulations
• Ability to travel, including quarterly overnight visits in territory

Responsibilities

• Monitor delinquency rates and minimize late payments and non-payment issues
• Initiate eviction processes in accordance with local laws and lease agreements
• Communicate with residents regarding delinquency, payment plans, and notices
• Collaborate with legal teams to ensure compliant eviction procedures
• Maintain records of delinquency cases, payments, and eviction proceedings
• Analyze delinquency trends and recommend payment process improvements
• Coordinate with property management to address delinquency issues and retention
• Stay updated on laws related to delinquency and eviction processes
• Prepare reports on delinquency metrics for management review
• Provide training to property management on delinquency prevention
• Court appearances in person or via Zoom when needed

Skills

Relationship cultivation

Deescalation

Negotiation

Communication skills

Budget management

Real estate knowledge

Independent work

Education

Bachelor’s degree, real estate license, or trades license

Tools

Google apps

Workflow engines

Project management tools

Mobile payment apps

Job description

What we do and why we do it

As the leading end-to-end investment platform for single-family rental homes (SFR), our mission is to reinvent the rental housing ecosystem for the benefit of all. We successfully merge our passion for helping investors build wealth through real estate with cutting edge technology that transforms the way they do it.

How it’s going (and growing)

With a talented team of 750+ Roofsters, our collaborative, can-do culture is what fuels our growth. In 2022, we closed on our Series E, raising $240 million, and have offices in the Bay Area and New York City. Our growth includes recent acquisitions of Stessa (financial and asset management software), RentPrep (tenant screening and placement service for landlords), and Mynd (property management platform for both Retail and Institutional investors). In 2025, Roofstock took an ownership stake in Casago (short-term rental management services), expanding our platform to support both long-term and short-term rental investment services.

About the Role

As a Account Resolution Specialist at Mynd, you will focus on managing delinquency rates and eviction processes to ensure timely resolution of payment issues and adherence to legal requirements. You will work closely with residents and legal teams, utilizing your expertise in property management and tenant relations to mitigate risks and maintain financial stability within our managed properties.

Responsibilities

• Monitor delinquency rates and implement strategies to minimize late payments and non-payment issues.
• Initiate eviction processes in accordance with local laws and lease agreements when necessary.
• Communicate with residents regarding delinquency concerns, payment plans, and eviction notices.
• Collaborate with legal teams to ensure eviction procedures comply with legal requirements and timelines.
• Maintain accurate records of delinquency cases, payments, and eviction proceedings.
• Analyze delinquency trends and provide recommendations for improving payment processes and reducing delinquency rates.
• Coordinate with property management teams to address delinquency-related issues and support resident retention efforts.
• Stay updated on relevant laws and regulations related to delinquency and eviction processes.
• Prepare reports and presentations on delinquency and eviction metrics for management review.
• Provide training and guidance to property management teams on delinquency prevention strategies.
• Court appearances in person, if in market, or via Zoom as needed.

Qualifications

• 3+ years of experience in the real estate or property management industry, overseeing daily operations of single-family or multi-family rental homes
• Ability and desire to cultivate relationships, deescalate tough situations, and negotiate creative solutions
• General understanding of leasing, property management, and real estate investing principles
• Excellent verbal and written communication skills; utilization of proper grammar, spelling, and tone
• Experience managing budgets, manipulating spreadsheets, and generating financial reports
• Tech proficiency with Google applications, workflow engines or project management tools, and mobile payment applications
• Ability to work independently and as part of a cross-functional team, driving projects through to completion
• Flexible schedule with the ability to work evenings and weekends, as needed
• Knowledge of local residential real estate laws and regulations
• Ability to travel, including quarterly overnight visits throughout your assigned territory

Preferred Qualifications

• Bachelor’s degree, real estate license, or trades license
• Proficiency with property management, inspection, and renovation software (e.g. Yardi, MRI, AppFolio, Onesite, Matterport, Renowalk, and/or Propertyware)

Location

Dallas, TX

Travel required

10%

Compensation

$24.00-$26.00 hourly. The compensation range may be adjusted based on experience and location.

Pay Transparency

Our compensation reflects several US geographic markets. The base pay for this position represents the expected salary for this position. Ultimately, your pay will be determined based on several factors, including location, job-related knowledge, skills, experience, and other job-related factors. Roofstock is a total compensation company; the base salary is only a part of our total compensation package.

Competitive & Unique Benefits Package

• Generous PTO Policy
• 12 Paid Holidays
• Volunteer Time Off
• Paid Parental Leave
• 401k Program
• Wellness and home office/cell phone subsidies
• Robust health, dental, vision insurance, and more
• Wellness and home office/cell phone subsidies

Must be authorized to work in the U.S. is a precondition of employment, and we are unable to sponsor H1-B Visas at this time.

Any offer of employment is conditioned upon the successful completion of a background investigation.

Commitment to Equal Employment Opportunity

Roofstock is an equal opportunity employer. In keeping with the values of Roofstock, we make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.