Account Representative | Titleist

Acushnet-Company; Fairhaven (MA); On-site; USD 49,000 - 61,000; Full time

Benefits offered by this job

Health and well-being programs

401k with company match

Health Savings Account

Flexible Spending Account

Pet insurance

Education assistance

Associate Store access

Job summary

Acushnet Company in Massachusetts is seeking an Account Representative to serve as the vital link between the company and its customers, delivering exceptional service and accurate order processing across 12,000–24,000 annual interactions.

You will coordinate inquiries about product performance, availability, and programs, administer sales initiatives, support cross‑functional teams, and contribute to process improvements and training of new teammates.

Qualifications

• Minimum: 2 years of college.
• Preferred: Associate’s (AS) or Bachelor’s (BS) degree.
• 2–4 years in Customer Service or Golf industry required OR 1 year as an Acushnet Company Associate CSR.
• Selling experience preferred.

Responsibilities

• Deliver exceptional service and support across 12,000–24,000 annual interactions.
• Handle inquiries about product performance, availability, and programs.
• Coordinate special requests across departments.
• Administer sales programs with precision.
• Support Sales, Marketing, and Leadership teams through project management.
• Participate in process improvement, trend analysis, and training new team members.
• Represent our brand at key events.

Skills

Customer service

Communication skills

Education

Associate degree

Bachelor's degree

Job description

Where Performance Meets PurposeJoin a team that values excellence and innovation, at a company known for its iconic golf brands. At Acushnet Company, your background and experience contribute to creating the best products for dedicated golfers worldwide. Here, your performance has purpose.What You Will Be DoingJoin our team as an Account Representative, where you'll be the vital link between our company and our customers—delivering exceptional service and support across 12,000–24,000 annual interactions. You'll handle inquiries about product performance, availability, and programs, while ensuring accurate order processing and consistent application of sales terms. In this role, you’ll coordinate special requests across departments, administer sales programs with precision, and support Sales, Marketing, and Leadership teams through impactful project management. You’ll also play a key role in process improvement, trend analysis, and training new team members. This role offers the opportunity to collaborate cross-functionally, identify process improvements, and represent our brand at key events. If you're passionate about customer experience, detail-oriented, and thrive in a dynamic environment, we’d love to hear from you.What You BringMinimum: 2 years of collegePreferred: Associate’s (AS) or Bachelor’s (BS) degree2–4 years in Customer Service or Golf industry required OR 1 year as an Acushnet Company Associate CSRSelling experience preferredOur Commitment to YouAt Acushnet Company, we are committed to helping our associates thrive both personally and professionally. From the start, you and your family, including domestic partners, will benefit from a comprehensive suite of health and well-being programs. Enjoy the advantages of paid time off, an onsite fitness center, acupuncture, physical therapy, wellness coaches, and more.Our financial benefits are designed to secure your future, offering a 401k with company match, health savings accounts, and flexible spending accounts.Additionally, you'll enjoy perks like pet insurance, legal planning, education assistance, and exclusive access to our Associate Store. At Acushnet Company, your performance has purpose, and we're here to support you every step of the way.Pay Range: $49,400.00-$61,100.00Ready to Make an Impact?Join us at Acushnet Company and be part of a team that values excellence and innovation.Can you share an experience where you turned a dissatisfied customer into a satisfied one? What steps did you take?Tell me about a time you had to manage a high volume of customer inquiries while maintaining accuracy and professionalism. How did you prioritize and ensure timely resolution?EEO and Additional StatementsAcushnet Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability. EEO Employer/Veteran/Disabled.Acushnet Company respects the intellectual property and confidential information of third parties. Our policy is that no employee or applicant shall disclose confidential information of a third party to Acushnet Company. Accordingly, please do not include any confidential information of a current or previous employer on your resume or any other materials you provide to us.Acushnet Company participates is E-Verify.Global Candidate Privacy Notice